AFREEN AMIN
Mississauga,ON
Summary
Detail-oriented healthcare professional with experience in EPR systems, data analysis, and market research support. Skilled at interpreting complex data, performing editorial reviews, and translating technical information into clear, actionable insights. Proficient in MS Excel, Word, SQL, R, and EPIC Systems, with experience in healthcare workflows and digital health initiatives. Collaborative, analytical, and passionate about leveraging data to drive informed decision-making in healthcare and medical device industries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary, Lev-4 ECG
Unity Health Toronto
04.2025 - Current
- Provide administrative and data management support across cardiology, pulmonary, and neurodiagnostic clinics, including scheduling, registration, and follow-up documentation.
- Utilize Epic EPR to transcribe physician orders, process referrals, manage requisitions, and maintain accurate patient records.
- Assist in the digital transformation of neurodiagnostic clinics, transitioning workflows from paper-based to electronic systems.
- Collect, validate, and manage patient data across multiple services, ensuring completeness and consistency for clinical use and reporting.
- Collaborate with physicians, technologists, and clinical staff to coordinate patient flow and ensure effective communication between diagnostic units.
- Support quality improvement projects by identifying inefficiencies in documentation and recommending workflow adjustments.
EPR Support - Go-Live Support Student
Unity Health Toronto
09.2024 - 01.2025
- Supported the hospital-wide implementation of Epic across registration, scheduling, and patient flow (Grand Central, Prelude/Cadence).
- Assisted with testing new updates and system changes, validating workflows and reporting issues to ensure smooth adoption and data accuracy.
- Delivered on-site and virtual end-user support, guiding clinical and administrative staff through registration, scheduling, and order entry processes.
- Helped facilitate training and onboarding by reinforcing workflows and troubleshooting issues to improve system confidence and adoption.
- Collected and documented staff feedback, escalating issues to analysts and leadership to improve usability and workflow alignment.
- Partnered with trainers, analysts, and clinical staff to bridge technology with patient care, ensuring Epic supported accurate documentation and streamlined processes.
Client Services Associate
ProSapient
08.2023 - 08.2024
- Conducted market research and analysis to support global consulting projects across healthcare, life sciences, financial services, and technology sectors.
- Collaborated with international teams and clients to deliver data-driven insights for due diligence and strategy projects.
- Designed and managed end-to-end research projects, including recruitment of subject matter experts, interview facilitation, and preparation of written deliverables.
- Performed quality control and data validation by reviewing project data, ensuring accuracy, consistency, and alignment with client requirements.
- Created custom analytical reports in Excel, summarizing project costs, engagement activity, and qualitative/quantitative insights.
- Synthesized findings from expert interviews and industry data to produce concise business reports for client decision-making.
- Contributed to healthcare-focused research initiatives, including analysis of the medical device market (e.g., ultrasound technologies, IVF/fertility clinics, EHR's, sterilization equipment).
- Maintained detailed records in internal databases, ensuring accurate and up-to-date information for ongoing and future projects
Department Assistant
York University
10.2021 - 11.2022
- Provided administrative support to an academic teaching department, including reception services, scheduling appointments/meetings, and maintaining organized records using Microsoft Outlook, Teams, and Zoom.
- Prepared, proofread, and formatted correspondence, reports, and academic documents to support faculty, staff, and students.
- Assisted with the collection and review of credentials for faculty searches, as well as applications for scholarships and competitive admission programs.
- Utilized Microsoft Excel to organize and track professor and teaching assistant schedules, ensuring accuracy and efficiency.
- Updated and implemented the department’s employee manual, streamlining processes and improving accessibility of information.
COVID-19 Screener
Trillium Health Partners
06.2020 - 11.2021
- Monitored and screened all patients, staff, and visitors for COVID-19 symptoms in alignment with public health protocols.
- Assisted with the distribution of personal protective equipment (PPE), ensuring individuals were properly equipped to maintain safety standards.
- Communicated real-time updates on evolving COVID-19 protocols to staff and visitors, supporting compliance and preparedness.
- Maintained a safe and sanitary environment through routine cleaning and disinfecting measures in high-traffic areas.
- Ensured compliance with federal, provincial, and hospital regulations for screening procedures, documentation, and reporting requirements.
COVID-19 Vaccine Support Staff
Region of Peel
03.2021 - 08.2021
- Oversaw in-person and curbside patient registration and processing using CoVax and JBS systems.
- Supported vaccine clinic operations by assisting with the preparation and handling of COVID-19 vaccines under clinical supervision.
- Maintained patient confidentiality in accordance with HIPAA and local data privacy regulations while collecting and recording information.
- Performed all duties in compliance with safety policies and public health standards to promote a secure vaccination environment.
- Provided frontline support to ensure smooth clinic flow, reducing wait times and enhancing the patient experience.
Education
Post-Graduate Certificate - Health Informatics
George Brown College
Toronto, ON12-2024
Associate of Science - (Hons) in Psychology And Health Studies
York University
Toronto, ON04-2022
Skills
- Critical Thinking and Attention to Detail
- Problem Solving and Resolution
- Team Collaboration and Communication
- Research, Documentation and Reporting
- CoVax, JBS, Meditech, Cintrix
- MS Excel, Word, PowerPoint, Visio, Figma, Ellkay
- R Studio, SQL, SPSS, FHIR, Tableau
- EPIC Systems (Cadence/Prelude, Grand Central, Ambulatory Care, Cupid)
Accomplishments
- Won 1st place for a health project aimed at reducing feelings of isolation among the elderly and fostering new friendships and community engagement
- Invited to present research paper as first author at a national psychology conference in Pakistan on the effect of authority and reinforcement on children’s performance
- Ranked #1 associate across all proSapient company sites for lowest Cost Per Hire (CPH)
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Certification
- Project Management Institute: CAPM Certification – In progress
- IBM Certified Specialist - SPSS Statistics Level 1 v2
- Tri-Council Policy Statement - Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE 2022)
Timeline
Secretary, Lev-4 ECG
Unity Health Toronto
04.2025 - Current
EPR Support - Go-Live Support Student
Unity Health Toronto
09.2024 - 01.2025
Client Services Associate
ProSapient
08.2023 - 08.2024
Department Assistant
York University
10.2021 - 11.2022
COVID-19 Vaccine Support Staff
Region of Peel
03.2021 - 08.2021
COVID-19 Screener
Trillium Health Partners
06.2020 - 11.2021
Post-Graduate Certificate - Health Informatics
George Brown College
Associate of Science - (Hons) in Psychology And Health Studies
York University
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