Afreen Amin
Mississauga,ON
Summary
Proactive EPR Analyst specializing in Epic Cadence/Prelude and Grand Central modules with comprehensive experience in training, post-implementation support, and issue resolution. Proven success in enhancing client retention and providing exceptional customer support. Skilled in project management, problem-solving, and utilizing EPIC Systems, SQL, and R programming.
Overview
3
3
years of professional experience
Work History
EPR Analyst - Project Connect Go-Live
Unity Health Toronto
09.2024 - Current
- Provides hands-on support teaching and training staff on Epic Cadence/Prelude and Grand Central modules
- Works with end users to understand their needs and gather feedback for changes required
- Collaborates with credentialed trainers to develop a training and change management plan and materials for end users of the assigned application
- Provides post-implementation support for users, trainers and on unit support staff
- Coordinates resolution of issues related to configuration of assigned application using appropriate escalation paths as required
Client Services Associate
ProSapient
08.2023 - 08.2024
- Increased client retention through proactive outreach efforts and regular follow-up communications.
- Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
- Demonstrated adaptability in handling diverse clientele from various industries, tailoring services according to unique requirements.
- Provided exceptional customer support, consistently exceeding client expectations and resolving issues effectively.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
COVID-19 Screener
Trillium Health Partners
06.2021 - 12.2022
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Utilized EPIC to oversee in-person and curbside patient registration and processing.
Education
Post-Graduate Certificate - Health Informatics
George Brown College
Toronto12-2024
Bachelor of Science - Psychology And Health Studies
York University
Toronto, ON04-2022
Skills
- Analytical Thinking and Project Management
- Team Collaboration and Leadership
- Problem Solving and Resolution
- MS Excel, Access, Figma
- Documentation And Reporting
- R programming, SQL, and SPSS
- Medical terminology, CoVax, JBS, Meditech
- EPIC Systems (Cadence/Perlude and Grand Central)
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
EPR Analyst - Project Connect Go-Live
Unity Health Toronto
09.2024 - Current
Client Services Associate
ProSapient
08.2023 - 08.2024
COVID-19 Screener
Trillium Health Partners
06.2021 - 12.2022
Post-Graduate Certificate - Health Informatics
George Brown College
Bachelor of Science - Psychology And Health Studies
York University
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