Afrain Jahan Monni
Edmonton,AB
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Store Assistant/ Deli
Sunterra Market
04.2023 - Current
- Provided prompt, efficient and courteous customer service
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Supervisor
Tim Hortons
08.2019 - 04.2024
- Provided positive first impression to welcome existing new and potential customer
- Maintained customer satisfaction with quick and professional handling of product return
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Effective at multi-tasking and able to take directions.
Sales associate
7 Eleven
10.2022 - 02.2023
- · Provided positive first impression to welcome existing new and potential customer
- · Maintained customer satisfaction with quick and professional handling of product return
- Organized rack and shelve to maintain store visual appeal, engage customer and promote specific merchandise
- Used in-store system to locate inventory and place special orders for customers.
Production associate
Hello Fresh
02.2021 - 10.2022
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed cycle counts and monthly inventory.
Supervisor
Subway
02.2020 - 01.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Performed cash in procedure accounting for all forms of money, bread, etc
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
GED -
NorQuest College
Edmonton, AB01.2019
High School Diploma -
Northern Alberta Institute of Technology
Edmonton, AB09.2023
Skills
- Merchandise Rentals
- Knowledge of product and service
- Sales strategies
- Customer assistance
- Computer skills
- Friendly, positive attitude
- Flexible schedule
- Team management
- Decision-making
- Team building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Store Assistant/ Deli
Sunterra Market
04.2023 - Current
Sales associate
7 Eleven
10.2022 - 02.2023
Production associate
Hello Fresh
02.2021 - 10.2022
Supervisor
Subway
02.2020 - 01.2022
Supervisor
Tim Hortons
08.2019 - 04.2024
GED -
NorQuest College
High School Diploma -
Northern Alberta Institute of Technology
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