Afrah Sidhick
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Carmel International Language Zone
07.2022 - 09.2023
- Recommended to customer requests for products, services, and company information.
- Promotes good relationships and extends courtesy to customer under all circumstances.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Warehouse Associate
Logiware Warehouse
07.2021 - 06.2022
- Product packing and shipping.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Performed general housekeeping and cleaning tasks.
Restaurant Team Member
Chicking
Kochi, Kerala
06.2020 - 05.2021
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Engineering / Bachelor of Technology - Civil Engineering
Ilahia College of Engineering And Technology
Ernakulam, KeralaSkills
- Call Management
- Customer Needs Assessment
- Product and Service Knowledge
- Customer Support
- Order Picking and Processing
- Purchase Order Verification
- Assembly and Production
- Labeling and Boxing
Languages
English
Additional Information
Availability
Full time
Timeline
Customer Service Representative
Carmel International Language Zone
07.2022 - 09.2023
Warehouse Associate
Logiware Warehouse
07.2021 - 06.2022
Restaurant Team Member
Chicking
06.2020 - 05.2021
Bachelor of Engineering / Bachelor of Technology - Civil Engineering
Ilahia College of Engineering And Technology
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