Summary
Overview
Work History
Education
Skills
Interests
Volunteer Experience
References
Timeline
Generic

Afoma Sandra Anuagasi

Scarborough ,ON

Summary

  • A highly accomplished and forward-thinking Consultant with a proven record of enhancing industry operations through expertise in cutting-edge standards and regulatory compliance. Proficient in crafting intricate strategies to consistently achieve ambitious goals. Adept in systems management, performance optimization, and capacity management as a Progressive Associate Consultant, with recognized strengths in devising innovative internal initiatives. Adept at driving impactful organizational change through meticulous research, optimization strategies, and advanced systems development, while effectively engaging stakeholders to rectify internal control issues and enhance business operations, focusing on cost reduction and resource optimization.
  • Four years experience in a fast-paced, demanding office environment with a strong service orientation, while performing enthusiastically and diligently with the aim to exceed client's expectations.
  • Three years experience and further internship in sales and retail services.
  • Proficient use of office equipment and computer applications such as Microsoft word, MS Office, MS Excel and Powerpoint. Accurate typing skill consistently used in data entry.
  • Flexible and friendly team player who can adapt to different hours schedule requirement while maintaining service priorities.
  • Effective communication and organizational skills for the day to day running of an office.

Overview

7
7
years of professional experience

Work History

Associate Consultant

PricewaterhouseCoopers (PwC)
Toronto, ON
01.2023 - 11.2023
  • Aligned based on skills and abilities on core consulting teams which includes: Front office Transformation, Digital Operations, HR Transformation, Finance Transformation, Digital Procurement, Workforce of the Future and Technology Strategy and Transformation.
  • Helped clients improve business operations by introducing changes that helped accelerate their systems.
  • Assisted cross-functional engagement teams with business development efforts including proposals, marketing materials, internal and external presentations.
  • Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Prepared accurate and concise reports and presentations to clients, conveying progress, issues and solutions.
  • Conducted research, surveys and interviews to gain business insights.

Customer Service Representative

Bill Gosling Outsourcing
Newmarket, ON
08.2022 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Legal Associate

Malor V. Odebala and Associates
Asaba, Delta
01.2021 - 12.2021
  • Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
  • Interviewed clients and witnesses to acquire additional insight into case details.
  • Spearheaded negotiations to settle cases before trials.
  • Provided legal advice to clients regarding their rights and obligations under applicable laws.
  • Organized documents for review by attorneys prior to filing in court.
  • Conducted in-depth research in order to write effective proposals, agreements and contracts.

Sales Representative

Andorra (Nig) LTD
ONITSHA, ANAMBRA STATE
11.2020 - 01.2021
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed key customer relationships to increase sales.

Personal and Administrative Assistant

Africa Independent Television
Abuja , Federal Capital Territory
01.2020 - 11.2020
  • Monitored social media and online sources for industry trends.
  • Handled a number of calls to address clients inquiries and concerns.
  • Completed clerical tasks, including organizing personal and office files.
  • Maintained presence on popular social media platforms by posting edited photos, updates and information.
  • Coordinated events, prepared agendas and managed schedule for the Executive.
  • Answered incoming phone calls and emails, and presented urgent requests for the Executive's response.
  • Booked travel by coordinating and reserving transportation and lodging.
  • Managed household budget by paying bills, balancing checking account and restocking of basic office supplies.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.

Legal Assistant

Deji Soremi Chambers
Abuja , Federal Capital Territory
05.2019 - 08.2019
  • Managed day-to-day legal activities such as subpoena services, obtaining case numbers, filing of cases in court and attending court proceedings with the associates
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes
  • Researched on laws and regulations necessary for cases and delivered analysis and assessments them
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Investigated causes and resolutions to Client's cases, reviewing damages, losses and settlement formalities

Legal Intern

Aequitas Chambers
Asaba, Delta
06.2016 - 09.2016
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports
  • Enhanced corroboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Kept physical files and digitized records organized for easy updating and retrieval
  • Provided assistance to others to complete tasks on time.
  • Attended court proceedings to observe attorneys in action.
  • Participated in client meetings with attorney supervision.

Education

Postgraduate Degree Certificate - Faculty of Business

Humber Institute of Technology And Advanced Learning
Toronto, ON
12.2022

Bachelor of Laws (LL.B) - Law

Afe Babalola University - Ado-Ekiti
05.2018

Secondary School Leaving Certificate -

Presentation National High School
07.2012

Skills

  • Consultancy and Advisory
  • Process Analysis
  • Planning and Execution
  • Microsoft Office Expertise
  • Management Coaching
  • Client Engagement
  • Timeline Development
  • Project Analysis
  • Change Management
  • Problem-Solving
  • Analytical Thinking
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Conflict Resolution
  • Creative and Critical Thinking
  • Organization and Administration
  • Meeting Planning
  • Administrative Support

Interests

  • Interests in Prevention of workplace violence
  • Passionate interest in Gender inclusion and prevention of gender violence.
  • Voluntary work in governmental and Non-governmental organizations

Volunteer Experience

Canadian Red Cross | Toronto, Canada

  • Volunteered in the friendly calls programs
  • Attended seminars and workshops

Nigerian Red Cross society | Asaba, Delta state

  • Visited IDP camps and distributed food stuffs
  • Attended to the sick and administered first aid
  • Volunteered in schools and assisted in presenting seminars to students and pupils

References

Can be provided on request

Timeline

Associate Consultant

PricewaterhouseCoopers (PwC)
01.2023 - 11.2023

Customer Service Representative

Bill Gosling Outsourcing
08.2022 - 12.2022

Legal Associate

Malor V. Odebala and Associates
01.2021 - 12.2021

Sales Representative

Andorra (Nig) LTD
11.2020 - 01.2021

Personal and Administrative Assistant

Africa Independent Television
01.2020 - 11.2020

Legal Assistant

Deji Soremi Chambers
05.2019 - 08.2019

Legal Intern

Aequitas Chambers
06.2016 - 09.2016

Postgraduate Degree Certificate - Faculty of Business

Humber Institute of Technology And Advanced Learning

Bachelor of Laws (LL.B) - Law

Afe Babalola University - Ado-Ekiti

Secondary School Leaving Certificate -

Presentation National High School
Afoma Sandra Anuagasi