Summary
Overview
Work History
Education
Skills
Websites
Certification
Singing, cooking and reading
Timeline
Hi, I’m

Afolakemi Oke

Calgary,AB

Summary

Seeking to utilize my problem solving skills and efficient team motivation to provide quality services to the marginalized group living within the community or assisted center. Equipped with the mental and social capacity to represent the company or agency of employment with professionalism, courtesy and compassion to clients, and families. I am seeking a role with a social and mental support service provider where I can continue to help the vulnerable people live inclusively, reach their potential and lead fulfilled lives.

Overview

13
years of professional experience
1
Certification

Work History

Walmart Supercenter Sage Hill

Cashier
01.2015

Job overview

  • Operated cash register by scanning items across an electronic scanner to record prices, compiled the printed list and displayed the cost of customer's purchases, taxes and rebates on the monitor screen
  • Provided excellent customer service by greeting all customers warmly and assisting them with bagging and loading their merchandise
  • Ensured that all safe work procedures were followed while on the sales floor
  • Implored all customers to sign up for Walmart reward MasterCard to save more on their shopping
  • Accepted and confirmed all forms of customer payment were according to company guidelines and correctly gave back change to customers to prevent cash overages and shortages.

New Age Services Inc

Supported Living Team Leader
01.2021 - Current

Job overview

  • Manage a caseload of 17 individuals and 13 supportive Roommate contractors by ensuring individuals are supported in meeting their goals ad living to the fullest by providing quality support
  • Consistently create a high-performance culture on my team through ongoing coaching, mentoring, and leading by example so support staff have the confidence and support to make decisions and solve problems within their delegated authority
  • Oversights to contractors and staff through ongoing communication with all stakeholders
  • Conduct regular home visits for supported living contractors under my caseload between four to six weeks to ensure that contractors follow the agency’s protocols and policy in their support approach and ensure the needs of the individuals are met
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Liaise with guardians and trustees on serious client concerns and assist contractors in communicating with guardians and trustees as required
  • Ensure that incidents are appropriately and promptly reported for critical and non-critical incidents following the agency’s reporting process
  • Ensure client support plans are completed so that individuals can achieve their goals and ensure contractors and staff follow the best approaches
  • Manage all client and contractor administrative requirements
  • Provide professional expertise and guidance for contractors on my caseload to ensure contractors have the appropriate training needed to provide client services competently
  • Ensure supervision and informal check-ins are done regularly throughout the performance
  • Support the growth and development of staff through ongoing coaching, mentoring, and supporting job-related formal and informal training, including leadership development
  • Proficient in using critical thinking to make timely, informed decisions that take into consideration facts, goals, constraints and risks
  • Provides support and advocates for independence, inclusion, and equal opportunity for individuals in the community and society.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

New Age Services Inc

Community Disability Advisor
01.2020 - 01.2021

Job overview

  • Consistently supports clients by developing and utilizing client-specific planned approaches
  • Strong passion for advocating for client's needs with a proven ability to approach and access relevant resources
  • Steadily provides relevant ideas and brings concerns regarding client needs to team members
  • Adequate knowledge of safety procedures in the program as well as proper management of emergencies in the community
  • Trained debit card verifier for the Community Access Program, following company protocols
  • Maintains accurate and prompt Input of medication administration records and client’s behaviour tracking
  • Source educational, recreational and social activities to facilitate the client's socialization and community integration
  • Highly proficient in building rapport with clients, making them feel safe through the usage of empathy and understanding
  • Collaborating with family, health providers, therapists and social workers to ensure clients’ goals are met
  • Supporting clients for doctor’s routine checks and psychology appointments, and following up on scheduling and promptly attending appointments.

New Age Sevices Inc

Practitioner
01.2015 - 01.2020

Job overview

  • A daily documentation of clients’ behaviour & observations, prompt submission of paper works and timely communication of incidents/accidents using the agency communication tool
  • Advocate passionately for the individuals I work with who cannot speak up for themselves to live an inclusive life
  • Regularly assists in weekly clients/staff schedules and other essential responsibilities/tasks as directed by the team lead
  • Participates regularly in clients’ Independent Support Plans (ISP) meetings, bringing forward ideas as regards client's wellbeing
  • Highly proficient in building rapport with clients, making them feel safe through the usage of empathy and understanding
  • Assists clients with basic hygiene skills, transportation and community engagement
  • Participating in research, planning and development and implementing of the client program
  • Support clients with needs, including using lifts and g-tubes and providing personal care
  • Driving and accompanying individuals to medical appointments, counselling, and Psychiatrist, and planning individual medical meetings to meet their physical and mental needs.

Jetolani Bureau De Change Limited

General Manager
01.2013 - 01.2014

Job overview

  • Management of day-to-day operating activities of the company, including revenue and sales growth
  • Prompt submission of monthly forex regulatory returns to the Central Bank of Nigeria
  • Purchased forex (including dollars, pounds, Euros and other currencies from CBN, Oil companies and individuals
  • Developed and maintained a forex clientele base
  • Efficiently managed the business process and organization
  • Ensured increased customer base and offered excellent customer service and product delivery
  • Competently managed client relationships through all phases of the sales cycle
  • Processing of all foreign currency transaction
  • Management of the company’s account position on the blotter’s vis a vis Bank Statement
  • Provision of financial advice on the company’s short, medium- and long-term cash/funding/risk situation to the management
  • Liaise with external auditors, regulatory authorities and financial management consultants.

Aislinn Bureau De Change Limited

Head of Operations
01.2011 - 01.2013

Job overview

  • Oversees the day-to-day operating activities of the company
  • Process foreign currency bidding documents with CBN
  • Collection of Foreign currency from CBN
  • Purchase of foreign currencies (dollars, pounds and Euros) from banks and oil companies
  • Supervises sales of foreign currencies to clients
  • Preparation and submission of daily and monthly regulatory returns to CBN
  • Maintaining a cordial relationship with clients and scheduling appointments with clients
  • Maintained and enhanced detailed records of company client
  • Sought opportunities in the interbank market for outright sales and purchases of foreign currencies

Education

Dalhousie University, Halifax

Bachelor from Social Work

University Overview

Olabisi Onabanjo University
Nigeria

Bachelor of Science from Guidance and Counselling/Social Studies
2005

University Overview

Skills

  • Skills & Core Competencies
  • High level of patience and emotional resilience
  • Ability to work in a fast-paced environment, under pressure, with repetitive tasks, with excellent attention to detail
  • Ability to describe procedures and follow up details with a high degree of efficiency and consistency
  • Proven ability to work without supervision
  • Excellent written and verbal communication skills
  • Empathetic and compassionate care provider
  • Highly organized and efficient in time management skills
  • Intellectual simulator, courteous and team-oriented
  • High proficiency in a variety of computer programs such as Microsoft Word, Excel and Powerpoint
  • Proficient in using common implements, devices and tools for people with disabilities

Websites

Certification

  • Positive Behaviour Training Facilitator-2022, Alberta Council of Disability Services (ACDS) - 2022
  • Certified Non- Violent Crisis Intervention - Certificate -2022 Calgary
  • Abuse Prevention and Protocol 2022 Calgary
  • Medication Administration Certificate 2021 Calgary
  • Emergency First AID & CPR / AED Level C 2021 Calgary
  • Nigeria Institute of Management Nigeria 2008

Singing, cooking and reading

Singing, cooking and reading

I enjoy listening to music, singing and reading during my leisure. These activities are calming and form part of my self care routine.

Timeline

Supported Living Team Leader
New Age Services Inc
01.2021 - Current
Community Disability Advisor
New Age Services Inc
01.2020 - 01.2021
Cashier
Walmart Supercenter Sage Hill
01.2015
Practitioner
New Age Sevices Inc
01.2015 - 01.2020
General Manager
Jetolani Bureau De Change Limited
01.2013 - 01.2014
Head of Operations
Aislinn Bureau De Change Limited
01.2011 - 01.2013
Dalhousie University, Halifax
Bachelor from Social Work
Olabisi Onabanjo University
Bachelor of Science from Guidance and Counselling/Social Studies

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Afolakemi Oke