Summary
Overview
Work History
Education
Skills
References
Interests
Timeline

AFOLAKEMI ASUNMO

Sydney,NS

Summary

An innovative and dedicated individual with extensive experience in providing exceptional administrative management, operations management, marketing, and client relationship management. Proficient at implementing management initiatives, and improving organizations’ productivity, performance, efficiency, and profitability. Consistently achieve record-high revenue, customer satisfaction, customer retention, business expansion, improvements to the bottom line, and organization’s overall profit.

Overview

5
5
years of professional experience

Work History

Client Service Manager

Vendease Limited
Lagos, Nigeria
10.2020 - 05.2023
  • Reduced customer waiting time by 23% through prompt resolution
  • Grew revenue by 53% and increased client base and retention by 89%
  • Collaborated with 10+ team members to research new growth methods
  • Prepared weekly operations reports and presented them to the management
  • Resolved customer issues promptly and helped increase customer satisfaction by 38%
  • Maintained client loyalty with forward-thinking strategies focused on addressing client needs and resolving client needs efficiently and promptly
  • Collaborated with co-workers to analyse negative customers feedbacks & developed pragmatic solutions that improved customer satisfaction by 10%.

Administrative Officer

Runnik Resources limited
Lagos, Nigeria
01.2019 - 08.2020
  • Found creative solutions to the problem raised
  • Kept records and performed other administrative tasks
  • Documented, maintained, and communicated effectively
  • Maintained a smile and professionalism with colleagues, and provided information
  • Fostered an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance
  • Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%
  • Efficiently managed the firm’s CRM, promptly resolves customers’ complaints in less than 24 hours, and escalated complex issues to other departments.

Economics Tutor(NYSC)

Roseborn Internatonal Group Of Schools
Abeokuta, Nigeria
04.2018 - 04.2019
  • Developed, administered and graded tests to evaluate student's progress
  • Planned and Prepared lesson notes with attention to details, proofreading and spelling checks
  • Developed teaching methods to meet the intellectual and academic needs of students.
  • Collaborated with co-workers for prompt resolution of student issues
  • Actively listened to students’ issues to understand their needs better and recommended solutions to help aid smooth and comfortable learning environment.

Education

B.Sc. - Economics

Oduduwa University Ipetumodu, Ile-ife, Osun, Nigeria
11.2017

Senior Secondary School Certificate -

Government College Ketu-Epe, Lagos, Nigeria
06.2011

Skills

  • Team Management
  • Microsoft Office Suite
  • Project Management
  • Result-oriented Mindset
  • Qualitative Research & Analysis
  • Excellent Written and Communication Skills
  • CSM & CRM
  • Leadership Skills
  • Interpersonal Skills
  • Time Management
  • Business Development
  • Market Research & Analysis
  • Analytical & Innovative Skills
  • Customer Journey Mapping
  • Marketing & Strategic Planning
  • Negotiation & Relationship Building
  • Service Delivery Optimization
  • Team Building and Leadership
  • Work Prioritization

References

REFEREE 

Elizabeth Ekpeyong

email: lizzy.ekpeyong@vendease.com

Rukayat Ajiboye

Head Of Operations

email: runnikresourcesltd@gmail.com

Interests

I am extremely interested in the development of businesses, tech, and tips and tricks to improve processes, market share, profitability, and scalability. I enjoy catching up on the latest happenings around the world, reading, travelling, and relating with people.

Timeline

Client Service Manager - Vendease Limited
10.2020 - 05.2023
Administrative Officer - Runnik Resources limited
01.2019 - 08.2020
Economics Tutor(NYSC) - Roseborn Internatonal Group Of Schools
04.2018 - 04.2019
Oduduwa University Ipetumodu - B.Sc., Economics
Government College Ketu-Epe - Senior Secondary School Certificate,

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AFOLAKEMI ASUNMO