Afnan Mohammed
Scarborough,ON
Summary
Dedicated customer service professional skilled in analyzing and resolving customer requests. Accurate in documenting customer concerns and committed to maintaining up-to-date knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dawae Pharmacy
Kharotum, Sudan, Khartoum
11.2015 - 02.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collected deposits or payments and arranged for billing.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Took special orders in person and over telephone, generating additional revenue every month.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Bahri Moder High School
Kharotum Sudan05-2010
Skills
- fluent in English (CLP 8)
- Details oriented
- Computer Proficiency
- Professional Telephone Demeanor
Strong communication and interpersonal skills
- Active Listening
- Follow-Up Skills
- Prioritization
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Representative
Dawae Pharmacy
11.2015 - 02.2020
High School Diploma -
Bahri Moder High School
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