AFIYA MCNEILLY

Results-oriented professional with 12 years of experience excelling in customer service, general labor, and inventory management. Demonstrates strong adaptability and advanced cleaning techniques, ensuring high-quality results and client satisfaction. Committed to contributing to the success of the company while fostering personal growth and development. Delivered top-tier cleaning services to residential clients, ensuring exceptional customer satisfaction. Independently managed scheduling, client communication, and billing, maintaining seamless operations. Consistently provided high-quality service, resulting in repeat business and positive client referrals. Streamlined residential cleaning processes, enhancing efficiency while maintaining meticulous attention to detail and client-specific requirements. Assisted customers with product selection, leading to a noticeable increase in sales and customer satisfaction. Fostered strong team relationships, contributing to a positive work environment. Participated in group training sessions, sharing best practices to enhance collective performance. Maintained meticulous inventory records, ensuring accurate stock levels and timely reordering. Conducted thorough product knowledge sessions, improving team's ability to assist customers. Mentored new hires, accelerating their onboarding process and integration into the team. Assisted in resolving customer concerns, maintaining high satisfaction rates. Guided pedestrians safely across intersections, enhancing overall community safety. Utilized stop signs effectively to control vehicular traffic, ensuring clear visibility. Proficiently used smartphone apps for tracking time and attendance, ensuring accurate records. Resolved customer inquiries efficiently, maintaining high satisfaction rates. Implemented new service protocols, leading to measurable improvements in response times. Optimized traffic flow at intersections, reducing pedestrian wait times and enhancing safety. Implemented new protocols, leading to measurable improvements in response times. Managed mailroom operations, ensuring timely processing and distribution of correspondence. Coordinated with departments to establish mail priorities, enhancing workflow efficiency. Led a team to improve interdepartmental communication and mail handling processes. Handled customer inquiries and concerns promptly, maintaining high satisfaction levels. Fostered interdepartmental synergy by spearheading cross-functional team initiatives. Enhanced communication channels, resulting in more efficient mail handling processes. Conducted thorough window cleaning for residential and commercial properties, ensuring spotless results and client satisfaction. Streamlined cleaning processes, reducing average service time while maintaining high-quality standards. Worked effectively in teams to tackle large-scale projects, coordinating efforts for efficient completion of assignments. Proposed and implemented new cleaning techniques, enhancing overall service quality and customer feedback. Mentored new team members, sharing best practices and fostering a positive work environment.