Afifa Ismail
Whitby,ON
Summary
Developed strong teamwork and customer service skills in fast-paced environment, now seeking to transition into new field. Skilled at effective communication and problem-solving, ensuring smooth operations and positive interactions. Looking to leverage these abilities to contribute meaningfully in new professional setting.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Porter Airlines
02.2024 - Current
- Ensure passenger comfort and safety on Porter Airlines flights
- Deliver exceptional service, handle emergencies, and maintain aircraft cleanliness
- Assist passengers with special needs, providing personalized care
- Resolve conflicts and address concerns promptly, maintaining a positive atmosphere
- Optimize in-flight operations, enhancing efficiency and passenger satisfaction
- Consistently exceed service standards, contributing to Porter's reputation
Team Leader
Nespresso
11.2017 - 01.2024
- Led cross-functional team at Nespresso, driving operational efficiency and customer satisfaction
- Implemented strategic initiatives resulting in measurable performance improvements
- Developed and executed long-term strategies at Nespresso, aligning team efforts with company vision
- Anticipated market trends to position the team for future success
- Mentored and coached team members at Nespresso, fostering professional growth and skill development
- Created a supportive work environment that promoted employee engagement and retention
Education
High School Diploma -
East York Collegiate Institute
Toronto, ONSkills
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Verbal and written communication
Timeline
Flight Attendant
Porter Airlines
02.2024 - Current
Team Leader
Nespresso
11.2017 - 01.2024
High School Diploma -
East York Collegiate Institute
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