AFIF OUMAIMA

• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
• Guided customers through product selection, offering tailored recommendations based on individual needs.

• Analyzed customer portfolios to identify growth opportunities and enhance retention strategies.

• Processed and monitored back-office operations, ensuring precision and compliance with financial standards.

• Promoted card products and increased market penetration by achieving sales targets.

• Collaborated with cross-functional teams to drive operational efficiency and improve client satisfaction.

• Managed customer service for francophone markets, ensuring seamless operations for payments, refunds, and logistical processes.

• Handled escalations and provided strategic solutions to optimize client satisfaction and retention.

• Assisted with front-line customer service and basic banking operations, including account setup and transaction processing.
• Enhanced customer satisfaction with attentive service and quick resolution of complaints.

• Collaborated with cross-functional teams to develop innovative financial strategies for high-net-worth clients.
• Led training sessions on various financial products, boosting team knowledge and sales capabilities.
• Increased client base through targeted outreach initiatives, generating new leads and referrals.
• Evaluated clients'' risk tolerance levels, ensuring suitable investment recommendations aligned with their goals.
• • Prepared and reviewed financial documents, ensuring accuracy in bookkeeping and accounting practices.