Afiavi I. Carole Hounkpatin
Fort Saskatchewan,AB
Summary
Results-driven professional with expertise in complex transaction processing and customer follow-up, enhancing operational efficiency at CSCN and boosting client satisfaction at Diamond Bank. Proven proficiency in spreadsheet development and record maintenance has led to significant improvements in workflows. Committed to delivering exceptional customer service while achieving cost-efficiency. Strong multitasking and time management skills contribute to creating positive customer experiences.
Overview
15
15
years of professional experience
Work History
Administrative Clerk
CSCN
Edmonton, Canada
01.2023 - 01.2024
- Coordinated calls and emails, ensuring timely responses.
- Updated and organized attendance databases for staff and students.
- Directed inventory management for office supplies, maintaining availability.
- Guided visitors to designated departments.
- Executed database updates to maintain client records.
- Managed inventory and procurement of materials, supplies, and services.
- Processed and dispatched contracts, invoices, and checks.
- Overseen office activities, focusing on appointment scheduling and call management.
HR Receptionist
CSSSH
Saint-Hyacinthe, Canada
08.2022 - 07.2023
- Executed professional call answering and redirection.
- Facilitated smooth guest check-ins by notifying appropriate team members upon arrival.
- Oversaw recordkeeping processes to ensure accurate and updated employee data.
- Organized new hire orientation materials for upcoming employees.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Communication and Marketing Assistant
Synagri / Distribution Novitek
Saint-Hyacinthe, Canada
01.2022 - 07.2022
- Supported managers in delivering sales presentations to clients for advertising services.
- Provided cost estimates for advertising campaigns, and maintained client relationships.
- Edited promotional images with PhotoScape, and updated marketing schedules.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Kept company website current by adding fresh materials.
- Monitored outcomes of diverse marketing campaigns using analytics tools.
- Optimized online presence to attract and retain customers.
- Supported coordination of promotional video and photoshoot projects.
- Assisted marketing team with daily administrative functions.
Customer Service Representative
Diamond Bank
Cotonou, Benin
01.2009 - 04.2011
- Processed new customer accounts, maintaining accuracy and adherence to banking regulations.
- Delivered comprehensive overviews of banking services, covering deposit accounts, bonds, and securities.
- Supported clients in completing applications for banking services like certificates of deposit.
- Provided outstanding service, addressing concerns quickly.
- Communicated with clients both telephonically and in-person for order processing.
- Discovered avenues for elevated sales by meeting customer demands.
- Answered product inquiries to enhance customer experience.
- Ensured accurate communication of product and service information.
Education
Business Administration Assistant Certificate -
MaKami College Inc.
Edmonton, AB01.2025
Business Administration Diploma -
UATM/Gaza Formation
Benin01.2005
High School Diploma -
CSP School
Benin01.2001
Skills
- Spreadsheet Management
- Post-Sale Support
- Efficient Transaction Handling
- Database Administration
- Office Inventory Management
- Systematic Record Keeping
- Telephone Communication Management
- Account updating
- Flexible Team Contributor
- Hospitality Services
- PowerPoint Presentation Development
- Excel Proficiency
- Networking Skills
Languages
- French, Native
- English, Fluent
Languages
English
Limited
French
Native/ Bilingual
Affiliations
Administrative Volunteers at FRAP Edmonton
- Answering phones
- filing forms
- Appointments scheduling
- Helping with website maintenance
Timeline
Administrative Clerk
CSCN
01.2023 - 01.2024
HR Receptionist
CSSSH
08.2022 - 07.2023
Communication and Marketing Assistant
Synagri / Distribution Novitek
01.2022 - 07.2022
Customer Service Representative
Diamond Bank
01.2009 - 04.2011
Business Administration Assistant Certificate -
MaKami College Inc.
Business Administration Diploma -
UATM/Gaza Formation
High School Diploma -
CSP School
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