AFIA DARKWA

• Lead training needs assessments in collaboration with internal teams to identify skill gaps and align training content with program objectives.
• Design and deliver training initiatives, including instructor-led workshops and virtual sessions, focused on core software testing competencies.
• Develop structured onboarding and orientation materials to support the integration of new apprentices into the program.
• Curate and maintain course materials, resources, and training documentation to ensure consistency and clarity in program delivery.
• Facilitate skill-building activities and training sessions using internal expertise and external learning tools to enhance knowledge retention.
• Create and implement processes for tracking apprentice progress, supporting informed decisions about training adjustments, and performance support.
• Participate in program planning meetings, and contribute to the development of training schedules and delivery plans.
• Provide guidance and support to apprentices, aligning individual development goals with program outcomes, and client expectations.
• Identify areas for improvement within training delivery, and update materials and methods to reflect evolving needs and best practices.
• Coordinate with leadership to align training delivery with client project requirements, and ensure apprentices are prepared for project placements.

• Managed end-to-end project lifecycle, including planning, scheduling, risk management, and delivery of learning initiatives.
• Directed a team of Learning Specialists, providing guidance, and ensuring training deliverables met project objectives and quality standards.
Partnered with stakeholders to align training solutions with business requirements, and ensure timely communication of project progress.
• Oversaw project risks, dependencies, and change requests to maintain alignment with scope, timelines, and budget.
• Ensured that learning solutions were implemented effectively and supported the adoption of a new scheduling system.

Delivery:

• Delivered multi-format training events, including virtual facilitation, eLearning, and blended programs, to support system implementation.
• Maintained course materials and training documentation to ensure accuracy and alignment with evolving business needs.

Design

• Designed and updated learning solutions using appropriate instructional methodologies and digital tools.
• Collaborated with stakeholders and business partners to create scalable, reusable learning programs, aligned with organizational goals.
  Recommended and implemented enhancements to training materials to improve learner engagement and retention.

Learning Advisor:

• Partnered with Subject Matter Experts to develop and deliver training programs tailored to system changes and stakeholder needs.
• Created and facilitated virtual, instructor-led courses that supported the adoption of a new enterprise scheduling platform.
• Designed interactive activities for virtual delivery, improving learner participation and comprehension.
• Provided regular updates to stakeholders on training design and delivery progress, ensuring transparency and alignment.

Data Quality and Process Management:

• Ensured data accuracy and integrity by reviewing master data requests and maintaining compliance with SAP standards.
• Developed and maintained workflows and documentation to standardize processes and support team efficiency.
• Monitored SAP entries, including BOMs, equipment, and vendor information, ensuring consistency with master data guidelines.

Collaboration and stakeholder support:

• Partnered with Sr. Analysts and cross-functional teams work to resolve data issues and provide analytical guidance.
• Responded to inquiries and supported internal teams in understanding processes and system updates.
• Assisted in project initiatives by providing testing, analysis, and process recommendations aligned with broader goals.

Master Data Creation and Maintenance:

• Created and maintained Vendor and Customer Master Data, ensuring alignment with design documents and standards.
• Prioritized and processed master data requests, while providing recommendations for system improvements.
• Leveraged SAP expertise to support business operations and maintain high-quality data.

• Lead the analysis, design, development, and delivery of SAP ERP Foundation courses across multiple modules (MM, SD, HCM, FICO) for students, academic staff, and working professionals.
• Conduct training needs assessments, and align learning initiatives with stakeholder requirements and program objectives.
• Develop and maintain course materials, manuals, and scenario-based exercises to support both classroom and virtual learning.
• Facilitate instructor-led, virtual, and blended training sessions, adapting content to learner skill levels, and evolving technologies.
• Evaluate training effectiveness using surveys and metrics to continuously improve learning outcomes and course design.
• Introduce process improvements that increased course enrollment from an average of 50 to 70 participants per year, to 300 participants per year.
• Provide guidance and coaching to academic staff and trainers, supporting facilitation and knowledge transfer across SAP modules.

• Designed and delivered workshops, eLearning, and virtual training programs focused on SAP Master Data, and core business processes.
• Developed end-user-friendly course materials and learning aids using SAP Enable Now, PowerPoint, and LMS tools.
• Managed Supply Chain Master Data training content, ensuring accuracy and alignment with SAP processes (procure-to-pay, order-to-cash).
• Administered and maintained training schedules, participant tracking, and course evaluations using LMS and productivity tools.
• Conducted train-the-trainer sessions and one-on-one coaching to enhance the facilitation capabilities of academic staff and team members.
• Updated and standardized course materials to improve usability, engagement, and learner comprehension.