Cooking, Baking, listening to music, watching movies
AFIA AFRA NKETIAH
Accra, Ghana
Summary
Reliable candidate bringing strong organizational, communication, and interpersonal skills. Offering mastery in Microsoft Office Suite with exceptional verbal and written communication skills. Possessing proven ability to multitask and solve problems with a professional and highly organized approach to challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Support IV (Clerk & MOA)
Alberta Health Services
04.2023 - 07.2025
- Provision of administrative support (filing, photocopying, scanning etc) to medical staff.
- Preparation of room for patient visit, this involves setting up of any clinical equipment
- Taking of patient vital signs (height, weight etc)
- Updating patient records in computer systems
- Coordinating and booking patient surgical procedures, diagnostic tests etc.
- Managing patient charts, prescription requests and other documentation
- Answering and responding to patient calls and triaging patient calls to appropriate area.
Office Administrative Assistant
Associates Clinic
07.2024 - 02.2025
- Organized and maintained office filing system, ensuring easy access to documents.
- Coordinated scheduling and communication between departments to streamline operations.
- Assisted in developing office procedures that improved efficiency and reduced errors.
- Managed incoming correspondence, prioritizing urgent matters for timely resolution.
- Trained new administrative staff on office protocols and software systems.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Representative
St. John Ambulance Calgary Canada
04.2021 - 06.2022
- Always maintained professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Maintained a high level of product and service knowledge Cleaning and maintaining all classroom equipment
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Customer Service Representative
Trail Appliances Calgary Canada
12.2020 - 04.2021
- Accurately capture sales orders into system and ensuring data accuracy
- Answered constant flow of customer calls with minimal wait times
- Assisted customers with credit applications
- Received accurate payment, prepared, and printed invoices for customers
- Assist sales consultants/fellow employees with the resolution of customer service issues
- Scheduled appointments, special order requests, and arranging merchandise pick-up.
Assistant Pensions Data & Records Officer
Social Security & National Insurance Trust SSNIT Accra Ghana
06.2016 - 06.2020
- Performed document reviews as part of due diligence to pension claim processing.
- Conducted follow up with account department for payment schedule for claimants.
- Liaised with claimants during applications for early pension, explaining next steps.
- Analyzing and amending missing and wrongly captured data
- Registered new members to the pension scheme.
- Coordinated with other departments on behalf of customers when necessary to resolve disputes or discrepancies quickly.
- Participated in training sessions related to changes in regulations or company policies affecting claims administration process.
Client Service Representative
Standard Chartered Bank Accra Ghana
10.2015 - 06.2016
- Performed administrative duties such as filing paperwork, updating databases and preparing documents.
- Navigated multiple computer applications while interacting with clients.
- Cultivated strong relationships with customers through courteous and helpful communication.
- Assisted prospective clients with enrollment process for products or services.
- Processed payments accurately, including cash handling, credit card processing and check deposits.
- Referred unresolved customer grievances to designated departments for further investigation.
Snr. Customer Service Representative
Enterprise Commercial Truck Rental Calgary, Canada
12.2014 - 06.2015
- Preparing rental documentation
- Liaise with insurance companies to process loss of use rentals for vehicle owners involved in motor accident.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Follow up with renter for rental returns.
- Conducted due diligence on renters by reviewing documents for validity.
- Explained rental policy terms to renters
Education
Diploma - Medical Office Assistant & Unit Clerk
ABES College
Calgary, AB04-2022
Bachelor of Science - Health Science
Mount Royal University
Calgary, AB04-2015
High School Diploma -
Father Lacombe High School
Calgary, AB04-2010
Skills
- Microsoft office
- Customer service
- Professional telephone demeanor
- Critical thinking
- Problem-solving
- Highly organized
- Administrative and office support
Certification
- First Aid and CPR certified.
- BLS Provider
Interests
Timeline
Office Administrative Assistant
Associates Clinic
07.2024 - 02.2025
Administrative Support IV (Clerk & MOA)
Alberta Health Services
04.2023 - 07.2025
Customer Service Representative
St. John Ambulance Calgary Canada
04.2021 - 06.2022
Customer Service Representative
Trail Appliances Calgary Canada
12.2020 - 04.2021
Assistant Pensions Data & Records Officer
Social Security & National Insurance Trust SSNIT Accra Ghana
06.2016 - 06.2020
Client Service Representative
Standard Chartered Bank Accra Ghana
10.2015 - 06.2016
Snr. Customer Service Representative
Enterprise Commercial Truck Rental Calgary, Canada
12.2014 - 06.2015
Diploma - Medical Office Assistant & Unit Clerk
ABES College
Bachelor of Science - Health Science
Mount Royal University
High School Diploma -
Father Lacombe High School
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