Affan Syed
Mississauga,ON
Summary
An experienced transportation, terminal and distribution professional with comprehensive knowledge of traffic management, facility management, recruitment, terminal operations and customer service. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ontario Maritme
07.2022 - Current
- Analyze end to end supply chain data and performance
- Manage inventory across multiple sites
- Ensure optimal inventory levels across the organization
- Reduce costs and find efficiencies in planning, procurement and logistics
- Creating efficiencies in the logistics and supply chain departments
- Coaching and mentor and train employees in supply chain best practices
- Creating a strong demand planning process
- Responsible to complete the daily KPI and pre-alert reports
- Responsible for ensuring drivers complete and maintain all required paperwork including logbooks, vehicle inspection reports, safety sign off sheets, run sheets, and return all waybills
- Responsible for investigating Health and Safety or Vehicle Collision incidents, near misses and accidents and where appropriate providing employees with WSIB Form 7
- Makes recommendations on capital expenditures to advance the objectives of improving plant efficiency, reducing cost and improving H&S
- Diagnosing, troubleshooting and working with different machinery
- Evaluating route productivity and costs; take appropriate action to meet objectives in conjunction with the Senior Operations Manager Ontario
- Responsible for the providing input into new policies and procedures to improve service and performance
- Acting as a change agent in the implementation of new policies, procedures and systems to ensure compliance and adoption
- Planning work activities for warehouse staff and drivers and allocate appropriate resources to activities to fulfill performance requirements of the shift
- Communicating regularly with leads and staff to ensure everyone understands performance expectations, safety and corporate updates are relayed, and any issues are resolved throughout the shift
- Commitments, service and delivery objectives.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Senior Operations Manager
Purolator
07.2020 - 07.2022
- Provide necessary direction and leadership to enable employees to meet their performance expectations and their customer service, and safety and Warehouse/Sort facility targets
- Achieved OTD from 92% to 98.2%
- Reduced internal G/A expenses by 48k and improved operating income/ratio by 5%
- Workplace injuries went down from 28 % yearly to 19 % yearly
- Takes ownership of Air Freight P&L and works closely with finance teams to ensure budgets and forecasts are met
- Performs negotiation of key contracts with carriers
- Ensures optimization of network procurement and implementation of all consolidation opportunities
- Sets, communicates and follows KPIs to ensure constant improvement of capacity management
- Creates, develops, and maintains good relationships with service providers, while facilitating negotiations of best rates at country level
- Partner closely with the Commercial team to ensure growth of the product in key sectors
- Monitor and report on performance and financials of current and proposed logistics initiatives
- Manage carrier capacity, forecasting, budgeting and supplier performance metrics
- Assess current systems, identify risks and implement process improvements
- Continuously drive cost reductions, delivery speed, and customer satisfaction
- Partner with internal departments namely HR, H&S, LR, Finance, Sales, Retail, Payroll, and Engineering to ensure compliance, build capability and facilitate the customer experience
- Working in a unionized environment and always following the CBA guidelines.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Transportation Manager
Cardinal Couriers
08.2016 - 07.2020
- Ensuring that facility, vehicles, equipment, staff and operational activities comply with corporate policy, procedures and related legislation and regulations
- Managing, coaches and develops employees to meet performance goals and communicates company policy, expectations and priorities to the Operations team
- Performance matrix develop to monitor KPI and increase productivity
- Managing resources through scheduling and approving vacations, reallocating staff to cover absences, reviewing hours, and reporting hours worked for payroll
- Participate in full cycle recruitment process, ensure proper orientation and training, provide ongoing coaching and professional development opportunities and conduct performance evaluations for all staff
- Maintaining a positive, safe and productive work environment and resolve disputes and complaints in collaboration with Human Resources and the Director
- Create and maintain a safe environment for all warehouse staff by ensuring all staff is properly trained, aware of potential hazards, maintain safe working habits and hygiene practices
- Manage the P&L and budget of the terminal
- Develop processes to optimize and effectively eliminate waste and unproductive processes
- Manage all inbounds and outbound logistics processes shipping up to 200,000 shipments per day.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Streamlined operations by implementing new technologies for better communication and data management.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
Methods Operations Manager
BOMBARDIER
11.2013 - 12.2016
- Plan, organize, direct and ensure that the day-to-day operations run smoothly in four different sites
- Lead a team of salaried and Unionized Methods employees supporting the Productions floor
- Ensure completion of Functional Test Procedural instructions to production, aiming to ensure all systems are fully tested
- Integrate manufacturing requirements and objectives, using an efficient First Article Inspection process to ensure all design change implementation in production will meet the manufacturing requirements
- Integrate with the Change Management organization, provide adequate project schedule, allocation of resources and definition of tooling/processes to allow for a strong change implementation process in the manufacturing environment
- Lead, coach, develop, and assess employees
- Manage client relationship across Canada and US to ensure that all orders are made on time all the time to avoid costly production delays
- Ensure that all team members understand their role and performance in achieving the Operations Unit plan
- Participate in Achieving Excellence and Continuous Improvement activities
- Utilize AES tools to ensure best practice in all deliverables and to implement opportunities to improve including those provided by the formation of the new multi-functional teams
- Ensure the team is fully integrated into the Global Aircraft platform resulting in a one-team approach
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Ensure the right resources are available to meet projected workload delivery on quality, cost and schedule.
Education
BA - Business Management
George Brown College
Toronto, Ontario02.2014
Diploma -
Skills Trade College of Canada
Centennial College
Skills
- Six Sigma
- Third-Party Logistics (3PL)
- Excellent written and oral skills
- Microsoft Outlook, Word and Excel
- Payroll Management (Dayforce, ADP, SAP)
- Knowledge of GMP, HACCP, WHMIS and Lean manufacturing concepts
- Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (eg, health and safety, Highway Traffic Act)
- AZ license
- Workflow Optimization
- Inventory Management
- Data Analysis
- Customer Service
- Labor Relations
- P&L Management
- Performance Monitoring
- Health and Safety Compliance
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Arabic
Native or Bilingual
Timeline
Operations Manager
Ontario Maritme
07.2022 - Current
Senior Operations Manager
Purolator
07.2020 - 07.2022
Transportation Manager
Cardinal Couriers
08.2016 - 07.2020
Methods Operations Manager
BOMBARDIER
11.2013 - 12.2016
BA - Business Management
George Brown College
Diploma -
Skills Trade College of Canada
Centennial College
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