Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AFERDI NICHOLAS

Edmonton,AB

Summary

As a Retail sales Supervisor, I Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Results-oriented Retail Sales Supervisor with nine years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.

Overview

8
8
years of professional experience

Work History

Administrative Manager

Greatnicko Multi Million Ent
03.2019 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrate.

Customer Service Officer/Retail Sales Associate

Ghana Water Company Ltd
06.2016 - 04.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.


Customer Service Supervisor/Retail Sales Supervisor

Total Energies
12.2016 - 05.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.


  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

Education

High School Diploma -

EDILEX INSTITUTE OF ADVANCE COMMUNICATION AND TEC
K0FORIDUA GHANA
05.2016

Skills

  • Office Administration
  • Organization and Multitasking
  • Office Management
  • Staff Management
  • Quality supervision and coordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
  • I perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for Decision Making

Languages

English
Native or Bilingual

Timeline

Administrative Manager

Greatnicko Multi Million Ent
03.2019 - Current

Customer Service Supervisor/Retail Sales Supervisor

Total Energies
12.2016 - 05.2021

Customer Service Officer/Retail Sales Associate

Ghana Water Company Ltd
06.2016 - 04.2024

High School Diploma -

EDILEX INSTITUTE OF ADVANCE COMMUNICATION AND TEC

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AFERDI NICHOLAS