Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Solving complex problems and making sound decisions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
KYC/AML Compliance Officer
Edward Jones Investments
Mississauga, ON
06.2022 - Current
Managed practical action plans to respond to audit discoveries and compliance violations.
Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
Developed and maintained system for tracking and reporting compliance violations.
Investigated and documented all violations of compliance regulations to determine necessary improvements.
Prepared and submitted regulatory filings in timely manner.
Identified, investigated and documented compliance violations and recommended corrective measures.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
Partnered with fraud manager to research and investigate cases.
Prepared reports, metrics and research to support fraud initiatives and projects.
Communicated with compliance manager to thwart potential money laundering or terrorist financing.
Maintained fraud analysis models to improve company systems.
Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
Reviewed financial documents, pointing out and correcting financial errors.
Scrutinized and reported on discrepancies in financial records and documents.
Audited and examined financial records, checking for accuracy and compliance with established regulations.
Monitored financial transactions and immediately reported suspicious activity to authorities.
Adjusted end-to-end KYC process needs to align with workforce capabilities.
Conducted KYC formality reports on questionable accounts and transactions.
Determined customer risk ratings based on analysis and research findings.
KYC/AML Compliance Analyst
First Bank Of Nigeria Plc
Ikeja, Lagos, Nigeria
03.2019 - 02.2022
Prepared reports, metrics and research to support fraud initiatives and projects.
Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Reviewed financial documents, pointing out and correcting financial errors.
Reported violators of financial regulations to appropriate parties for disciplinary action.
Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
Communicated with compliance manager to thwart potential money laundering or terrorist financing.
Adjusted end-to-end KYC process needs to align with workforce capabilities.
Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
Reviewed new prospect KYC documents to meet requirements and determine business model risk.
Complied with internal controls and government regulations.
Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
Investigated and resolved customer disputes related to credit decisions.
Performed credit reviews on corporations to assess financial conditions.
Customer Services Team Lead
Airtel Nigeria
Ikeja, Lagos, Nigeria
02.2017 - 02.2019
Resolved customer service issues using company processes and policies and provided updates to customers.
Coached new team members on service techniques and provided scoring through quality assurance program.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled day-to-day customer contact via phones, faxes, and emails.