Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Afeez Adeniyi

Toronto,ON

Summary

Talented Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Global Industrial
Richmond, Ontario
07.2022 - Current
  • Assists customers with the intent of selling company products or services through phone, web, fax or mail communication
  • Provide a basic level of customer support but refers more complex problems to other staff members
  • Requires an in-depth knowledge of products and services offered
  • Prepares and follows up on customer quotes
  • Provides pricing and availability of our product to customers
  • Requests and coordinates discounted prices on orders
  • Maintain required call quality level
  • Inputs all sales orders as a result of customer negotiations
  • Sells additional product through suggestive selling techniques
  • Performs other duties as assigned

Customer Service Representative

Blanco Canada
Brampton, Ontario
02.2019 - 05.2022
  • Resolved customer complaints promptly and efficiently.
  • Provide a premium customer experience through all customer/consumer interactions (emails, phones, social media)
  • Provide, reliable, accurate, and complete information to the customer to resolve complaints in a timely manner
  • Become a product expert & function actively as a Brand Ambassador
  • Actively participate in creating a consumer centric culture to continuously improve the department’s ability to deliver a premium of customer satisfaction
  • Actively participate in gathering customer & consumer feedback which will drive continuous improvement within the department
  • Become market & channel champions with a clear focus on account ownership

Education

Bachelor of Science - Sociology

Olabisi Onabanjo University
Ago-Iwoye, Ogun-State
08-2010

Skills

  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Follow-up skills
  • Business development understanding

References

References: Available upon request.

Timeline

Customer Service Representative

Global Industrial
07.2022 - Current

Customer Service Representative

Blanco Canada
02.2019 - 05.2022

Bachelor of Science - Sociology

Olabisi Onabanjo University

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Afeez Adeniyi