AFAFA IMANKE
Senior Recruiter/Client Success Manager
Toronto
Summary
Highly organized and detail-oriented team player with a strong track record of effectively managing multiple projects simultaneously while maintaining a high level of accuracy. Exceptional organizational capabilities enable skilled prioritization of tasks and consistent meeting of deadlines. Experience and expertise make a valuable asset in any fast-paced work environment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Recruiter/Client Success Manager
Elite Closers
4 2023 - Current
- Identified gaps in the interview funnel through auditing and recommended proactive changes.
- Increased average time-to-hire by 83%.
- Drafted job responsibilities and requirements, and posted job description on job boards like Indeed, LinkedIn, ZipRecruiter, leading to 20-25 quality hires weekly.
- Established effective processes and systems for managing client relationships, producing detailed project plans and communication materials to keep all stakeholders informed. My role involved cost management and document control, allowing me to monitor project progress and ensure adherence to timelines.
- Managed onboarding, hiring, and communication for applicants across 3 countries through market research.
- Studied past and current data to understand recruitment trends in order to increase retention by 15%.
- Spearheaded the development of 15 client plans weekly, resulting in an increase of client onboarding success rate by 45%.
- Created tailored client success processes, leading to an increase of 15% in program utilization by new and existing customers.
- Successfully leveraged my project administration expertise to drive transformational programs that enhance client satisfaction and engagement. By employing risk management strategies and stakeholder management, I ensured that our clients received consistent and improved outcomes throughout their project life cycles.
- Managed 80-100 clients by establishing and maintaining profiles, providing training guidance, and reducing learning curves through 1-1 coaching.
- Created Excel sheets to track clients' progress throughout our program to establish a smooth tracking method.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Patient Access Representative
Conifer
12.2021 - 06.2022
- Assisted patients by providing world-class customer service, completing full patient registration along with adhering to financial & cash control policies & procedures
- Educated patients on patient financial liability and performed Hospital cash reconciliation & secured payment entry
- Won most successful employee during the month of May for generating the most sales throughout the radiology department
Operation Manager Intern
Amazon
05.2021 - 08.2021
- Managed flow for a group of 100 associates in inbound, outbound, and indirect functions to meet daily critical goals
- Led operations team to implement new daily work standards and increase workflow percentage by 50%
- Rotated through the functions of production, leading, quality, and human resources to gain a deeper understanding of the business and the relationships within
Dedicated Business Owner
Target
08.2018 - 08.2021
- Building a rapport with each customer to ensure a thorough understanding of the customer's needs, resulting in a positive and successful experience at the company
- Extensive product knowledge to better assist customers and stores with the increase in sales and maintenance of sales floor quantity
- Consistently meet and exceed sales goals on an individual basis based on daily corporate goals
- Train new employees and help evaluate their progress
Education
BBA - Business Administration/Management
University of Houston
Houston, TX 08.2018 - 05.2022
Skills
- Strong Communicator
- Team Player
- Problem Solver
- Commercial Thinker
- Quality Driven
- Exceeds Expectations
- Passion for Construction
- Commitment to Making a Difference
- Desire to Learn
- Ability to Grasp Opportunities
Websites
Locations
- Houston, TX
- Toronto, ON
Languages
Timeline
Patient Access Representative
Conifer
12.2021 - 06.2022
Operation Manager Intern
Amazon
05.2021 - 08.2021
Dedicated Business Owner
Target
08.2018 - 08.2021
BBA - Business Administration/Management
University of Houston
08.2018 - 05.2022
Senior Recruiter/Client Success Manager
Elite Closers
4 2023 - Current
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