Afaf Marji
Toronto,Canada
Summary
Excelled in call center operations and exceptional communication skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ontario Federation for Cerebral Palsy
12.2012 - 02.2024
- Communicated donation guidelines and scheduled convenient pickup times for donors
- Provided clear instructions to donors on preparing items for pickup, ensuring successful collection
- Conducted follow up calls to confirm donation pick-ups
- Demonstrated strong interpersonal skills
- Reached and exceeded daily and weekly quotes bu securing donations of gently used items from community members
- Verified donor addressees and contact information tp ensure accurate and efficient pickup scheduling
Education
High School Diploma -
Homeland
Skills
- Call center experience
- Customer satisfaction
- Data entry
Languages
English
Timeline
Customer Service Representative
Ontario Federation for Cerebral Palsy
12.2012 - 02.2024
High School Diploma -
Homeland
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