Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liya Daniel

Calgary,AB

Summary

Dedicated to offering exceptional assistance to team members and guests. Skilled at coordinating appointments, organizing data and collecting messages to facilitate workplace communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nanny

Private Family
09.2022 - 09.2023
  • Exceptional customer service skills demonstrated through personalised care and clear communication with children, parents, and colleagues, ensuring satisfaction and loyalty.
  • Proven ability to organise tasks and manage time effectively, maintaining structured routines and schedules.
  • Flexible and adaptable approach to handling various challenges and unexpected situations, maintaining composure and finding practical solutions.
  • Provided customised and personalised childcare for their children in their home.
  • Administered one-on-one care and meets physical, emotional, social, and intellectual needs of children.
  • Contributed to safe, caring, nurturing, and stimulating environment in which children thrive and develop.
  • Assisted with light housekeeping duties as well as running errands.

Receptionist/Administrative Assistant

Chinook Rehab Centre
09.2020 - 09.2022
  • Managed general office operations, scheduling approximately 20-40 appointments weekly and handling up to 20 incoming calls daily with high proficiency.
  • Welcomed and greeted on average 13 guests daily with warm and friendly demeanor.
  • Demonstrate expertise in patient billing procedures and liaise with third-party payers effectively.
  • Proactively resolved patient inquiries and concerns with solution oriented approaches.
  • Fostered positive client relationships by managing expectations and ensuring seamless service experience.
  • Served as a knowledgeable resource on clinic's range of services, providing detailed information to clients as required.
  • Proficient in scheduling softwares such as Janeapp and Practice Perfect.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression

Education

Bachelor of Arts - Psychology

Ernest Manning High School
Calgary, AB
04.2026

Skills

  • Customer Service
  • Team Collaboration
  • Excellent Communication Skills
  • Scheduling
  • Telephone Reception
  • Multitasking
  • Schedule Management
  • Customer and client relations
  • Organization skills
  • Cash Handling
  • Guest Relations

Certification

  • ProServe 2024

Timeline

Nanny

Private Family
09.2022 - 09.2023

Receptionist/Administrative Assistant

Chinook Rehab Centre
09.2020 - 09.2022

Bachelor of Arts - Psychology

Ernest Manning High School

Similar Profiles

CREATE PROFILE
Liya Daniel