Aesha Patel
ottawa,ON
Summary
Customer-focused professional with over two years of retail experience delivering excellent in-store and phone-based service. Skilled in order processing, cash and financial management, and maintaining accurate customer records. Recognized for strong communication skills, professionalism under pressure, and the ability to resolve guest concerns diplomatically. Committed to creating a positive customer experience aligned with company standards and business practices.
Overview
3
3
years of professional experience
Work History
Cashier
WALMART
Ottawa, Ontario
10.2023 - Current
- Respond to in-person and phone customer inquiries, ensuring a positive and professional guest experience
- Process transactions, returns, and exchanges accurately while maintaining proper cash and financial management procedures
- Record and verify customer information within internal systems to ensure order accuracy
- Resolve customer concerns diplomatically in high-pressure situations while maintaining company service standards
- Train new team members on customer service protocols and operational procedures
Gas Station Attendant
Petro canada
Ottawa, Ontario
03.2023 - 09.2023
- Assisted customers with product inquiries, transactions, and issue resolution in a fast-paced environment
- Supervised daily retail operations, ensuring compliance with company policies and customer service standards
- Maintained communication with team members to ensure operational efficiency and consistent guest satisfaction
- Managed cash reconciliation and investigated discrepancies to ensure financial accuracy
Education
High School Diploma -
Algonquin College
Ottawa04-2025
Skills
- POS Systems
- Cash Handling and Financial Reconciliation
- Order Processing & Transaction Management
- Customer Data Entry & Record Updates
- In-Person & Phone Customer Support
- Conflict Resolution & De-escalation
- Time Management & Multitasking
- Microsoft Excel
- Microsoft Outlook
- Professional Communication
Timeline
Cashier
WALMART
10.2023 - Current
Gas Station Attendant
Petro canada
03.2023 - 09.2023
High School Diploma -
Algonquin College