Aeriana Meleen
Tracy
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilize strategic planning and problem-solving skills to improve team productivity and service quality. Demonstrated success in fostering a collaborative and adaptable workplace environment.
Overview
7
7
years of professional experience
Work History
Courtesy Clerk
Safeway
03.2018 - 09.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
Jamba Juice Clerk
Safeway
03.2018 - 09.2019
- Prepared and blended smoothies according to standardized recipes for consistent product quality.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated point-of-sale system accurately, processing transactions efficiently for a smooth checkout experience.
GM Clerk
Safeway
09.2019 - 03.2020
- Collaborated with team members to restock shelves and maintain organized displays for optimal product visibility.
- Assisted customers with product selection, providing exceptional service to enhance shopping experience.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
Assistant Manager, Drive-Up-and-Go Home Shopping
Safeway
03.2020 - 09.2021
- Coordinated daily operations to ensure timely order fulfillment and customer satisfaction
- Processed payments, reviewed exceptions, created appropriate refunds
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings..
- Monitored performance metrics to identify areas for improvement within the team's workflow.
- Handled any IT related issues
- Trained staff on customer service best practices and operational procedures.
Guest Service Specialist
Mister Car Wash
11.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered exceptional customer service in high-volume environments, ensuring guest satisfaction and loyalty.
- Resolved customer inquiries and complaints efficiently, maintaining a positive company image.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
Assistant Manager
Mister Car Wash
08.2022 - Current
- Implemented process improvements that enhanced team efficiency and reduced operational delays.
- Assisted in training new staff on best practices for inventory management and customer service protocols.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with management to strategize promotional activities that increased sales engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled any IT related issues
Education
No Degree - Computer Support Technician
San Joaquin Delta College
Mountain House, CAHigh School Diploma -
Delta Charter High
Tracy, CA05.2014
No Degree - General Education
Kimball High
Tracy, CASkills
- Proficient in organizing tasks
- Goal-oriented self-motivation
- Customer engagement
- Effective communication
- Team leadership
- Strategic decision-making
- Problem-solving
- Effective time management
Timeline
Assistant Manager
Mister Car Wash
08.2022 - Current
Guest Service Specialist
Mister Car Wash
11.2021 - Current
Assistant Manager, Drive-Up-and-Go Home Shopping
Safeway
03.2020 - 09.2021
GM Clerk
Safeway
09.2019 - 03.2020
Courtesy Clerk
Safeway
03.2018 - 09.2019
Jamba Juice Clerk
Safeway
03.2018 - 09.2019
No Degree - Computer Support Technician
San Joaquin Delta College
High School Diploma -
Delta Charter High
No Degree - General Education
Kimball High
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