Aerial R. Smith
Irvine
Summary
I am a professional office administrator with four years of international experience in both England and the United States. Through combined expertise in both the creative and corporate sectors, I bring a calm and cheerful energy to the myriad of tasks I perform on a day to day basis. Moreover, I have experience in both customer-facing and employee workflows, whether it's managing client lists and insurance, or creating and maintaining onboarding and certification pipelines.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
CERNA Home Care
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed the customer payment system, including check processing, billing lists, and insurance.
- Assigned employee training and ensured credentials were up to date, as well as maintaining employee files.
- Assisted the scheduling department on an as-needed basis.
- Submitted VA reports.
- General office support tasks, including the ordering and stocking of supplies, and the procurement of company uniforms and stationary.
Art Instructor & Studio Management
Pinot's Palette
10.2022 - 11.2023
- Main responsibilities entailed art instruction, studio administration, and scheduling. This included checking and responding to customer emails and phone calls, creating and managing the studio's schedule, data entry in excel, and studio upkeep such as maintaining and restocking the space.
Assistant Administrator & Designer
Art of War Studios LTD
10.2018 - 07.2019
- Worked as assistant and team-lead on various visual design projects, creating bespoke gaming accessories for specific systems and IPs (including Fallout and Game of Thrones) and individual client orders. This entailed managing projects from inception through to implementation as well as managing client expectations and fulfilling specific design requirements.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
Art Instructor & Supervisor
Color Me Mine
07.2015 - 04.2017
- Responsibilities included in-store management, creating and implementing educational art programmes, and engaging in client outreach. This also consisted of organizing and implementing education and entertainment oriented events.
Education
Visual Art Studies
Pennsylvania State University
Altoona, CA05.2015
Skills
- Project Management
- Scheduling
- Budget Forecasting
- Communication
- Detail Oriented
- Teamwork
- Customer service
- Data entry
- Office administration
Timeline
Administrative Assistant
CERNA Home Care
11.2023 - Current
Art Instructor & Studio Management
Pinot's Palette
10.2022 - 11.2023
Assistant Administrator & Designer
Art of War Studios LTD
10.2018 - 07.2019
Art Instructor & Supervisor
Color Me Mine
07.2015 - 04.2017
Visual Art Studies
Pennsylvania State University
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