AEQHICA HILLARD
Fremont
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Program technican II/auditor
Department of Social Services
Oakland
07.2021 - Current
- Follows established auditing processes to meet internal and regulatory requirements.
- Performs computer audit of service bills for consultative examinations and medical evidence of record.
- Audits service bills for taxi service, claimant travel, interpreter services, and photocopy company services.
- Verify remit vendors information. Process incoming and outgoing mail.
- Make outbound call to vendors to resolve billings issues. PT II/CAB:
- Schedule claimant exams and issue contracts
- Pay vendors bills
- Incoming and outgoing mail handling
Csr
Maximus
Rancho Cordova
09.2007 - 06.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Enroll and disenroll clients into health plans.
- Perform data entry functions, update client's info and create new client profiles into the CRM database.
- Process incoming mail, copy, batch, scan and print documents as needed
- Responds to customer requests for products.
Skills
- CRM database
- CSR
- Appointment Scheduling
- Medical enrollment
- Mail processing
- Service billing audits
- Auditing processes
- Data entry organization
- Client enrollment processes
- Document handling procedures
- Problem solving
- Attention to detail
- Time management
Websites
Timeline
Program technican II/auditor
Department of Social Services
07.2021 - Current
Csr
Maximus
09.2007 - 06.2021