Aenish Dware
Toronto,ON
Summary
Proven in enhancing customer experiences at Hotel Imperial and Yellow Pagoda Hotel, excelling in hospitality services and time management. Leveraged exceptional communication to boost customer retention and efficiency. Skilled in housekeeping coordination and basic accounting, I significantly contributed to operational improvements and guest satisfaction, embodying a dynamic blend of hard and soft skills.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
1
1
year of professional experience
Work History
Guest Relations Intern
Yellow Pagoda Hotel
09.2022 - 05.2023
- Talked with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Cooking Intern
Hotel Imperial
11.2021 - 05.2022
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Cleaned kitchen counters, refrigerators, and freezers.
- Read through recipes and set up ingredients for the chef.
- Measured and mixed ingredients according to precise recipes for best results.
- Checked expiration dates, rotated food, and removed any items that were no longer usable.
Server
Hotel Imperial
11.2021 - 05.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Post-Graduate Certificate - Global Business Management
Fleming College
Toronto, ON05-2024
Bachelors in Hospitality Management -
Ritz College of Engineering And Management
Kathmandu, Nepal08-2022
Higher Level Education - Hotel Management
Global College of Management
Kathmandu, Nepal01-2017
Skills
- Upselling strategies
- Time management proficiency
- Exceptional communication
- Vendor negotiation
- Concierge support
- Basic accounting
- Housekeeping coordination
- Hospitality services
- Front Desk Operations
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Guest Relations Intern
Yellow Pagoda Hotel
09.2022 - 05.2023
Cooking Intern
Hotel Imperial
11.2021 - 05.2022
Server
Hotel Imperial
11.2021 - 05.2022
Post-Graduate Certificate - Global Business Management
Fleming College
Bachelors in Hospitality Management -
Ritz College of Engineering And Management
Higher Level Education - Hotel Management
Global College of Management
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