HARDEEP KINGRA
Calgary,AB
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
2
2
years of professional experience
Work History
DISPATCHER/Customer Service Representative
MAHETAJ TRANSPORT LTD
02.2023 - 12.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Customer Service Representative
GPM LOGISTICS
01.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MASTER'S IN COMPUTER SCINCE - Computer Information Systems
BHAI GURDAS COLLEGE
PUNJAB,INDIA12.2015
Bachelor of Science - COMPUTER
BHAI GURDAS COLLEGE
PUNJAB, INDIA12.2009
Skills
- Work Order Management
- Customer Relations
- Service Coordination
- Schedule Management
- Data Entry
- Dispatch Coordination
- Database Management
- Database Updates
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
DISPATCHER/Customer Service Representative
MAHETAJ TRANSPORT LTD
02.2023 - 12.2023
Customer Service Representative
GPM LOGISTICS
01.2022 - 01.2023
MASTER'S IN COMPUTER SCINCE - Computer Information Systems
BHAI GURDAS COLLEGE
Bachelor of Science - COMPUTER
BHAI GURDAS COLLEGE
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