YuLing Tsai
Vancouver,BC
Summary
“Be humble, be passionate, be responsible”is always my motto.
Hi, my name is Milla,
Observant, good at communication, and flexible are aspects of my personality.
I used to be a server and sales during university, dealt with a lot of customer complaints. For example, customers complained something did not meet their needs. So, apart from apologizing and compensating, I reconfirmed the customers' demands or gave more professional suggestions.
As a chinese school teacher, I‘m able to work morning and evening shifts and I am adaptable to commute to work every day.
Besides, “flexibility” is the key I’ve learned from the job.
Because of the flexibility, I can go with the flow in any situation, and have ability to work under pressure.
And resolving crises in reasonable ways is also my capability.
Finally, because I am skilled at interacting with people, I am eager to work in Vancouver. This fulfilling and challenging working environment makes me excited about this job. I expect to provide customers friendly and full services.
Moreover, I will contribute to company with my humility, passion, and responsibility.
Thank you
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chinese Teacher
HANZHAO Chinese Co., Ltd.
03.2022 - 01.2024
- Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.
- Boosted students'' language proficiency through immersive activities and authentic resources.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
Intern Teacher
Chiayi Municipal Chiayi Public Junior High School
08.2021 - 02.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Restaurant Server
National Kaohsiung Normal University Cafeteria
02.2018 - 01.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Sales and Service Occupations
Panasonic Holdings Corporation
07.2020 - 08.2020
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
English Language Institute (ELI) - English Language Development (ESL)
The University of British Columbia
Vancouver06.2024
Bachelor of Arts - Chinese And Education
National Kaohsiung Normal University
Kaohsiung, Taiwan06.2021
High School Diploma -
National Chia-Yi Girls' Senior High School
Chiayi, Taiwan06.2017
Skills
- Patience and Flexibility
- Confident Public Speaking
- Lesson Planning
- Instructional Strategies
- Continuous professional development
- Group facilitation
- Adaptable teaching style
- Native Chinese Proficiency
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Chinese (Cantonese)
Limited Working
Certification
- Teaching Certificate
- Cardiopulmonary Resuscitation Certificate
- TOEIC test certificate
- Proficiency Test for Trust Operations Personnel Certificate
Timeline
Chinese Teacher
HANZHAO Chinese Co., Ltd.
03.2022 - 01.2024
Intern Teacher
Chiayi Municipal Chiayi Public Junior High School
08.2021 - 02.2022
Sales and Service Occupations
Panasonic Holdings Corporation
07.2020 - 08.2020
Restaurant Server
National Kaohsiung Normal University Cafeteria
02.2018 - 01.2021
English Language Institute (ELI) - English Language Development (ESL)
The University of British Columbia
Bachelor of Arts - Chinese And Education
National Kaohsiung Normal University
High School Diploma -
National Chia-Yi Girls' Senior High School
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