Adut Majak Majak Lual
Stratford
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Red Lobster
03.2022 - 12.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Restaurant General Manager
Donut Factory
02.2019 - 02.2022
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Education
MBA - Business Administration
Fanshawe College of Applied Arts And Technology
London, ON05.2021
Skills
- Staff Management
- Menu Development
- Schedule Coordination
- Recruitment
- Operations Management
- Kitchen Equipment Operation and Maintenance
- Customer Engagement
- Organization and Prioritization
- Trained in Performance and Wage Reviews
Languages
English
Full Professional
French
Full Professional
computer and technology skills
Microsoft office
Data entry
Email support
Web search
Customer service
Appointment setting
Calender management
Administrative support
Quality assurance
Timeline
Restaurant Manager
Red Lobster
03.2022 - 12.2023
Restaurant General Manager
Donut Factory
02.2019 - 02.2022
MBA - Business Administration
Fanshawe College of Applied Arts And Technology
Similar Profiles
Shatadrian JohnsonShatadrian Johnson
Cook at Red LobsterCook at Red Lobster
Courtney TrotterCourtney Trotter
Bar Tender and Server at Red LobsterBar Tender and Server at Red Lobster
Myles CurryMyles Curry
Bartender, Server, Togo Specialist at Red LobsterBartender, Server, Togo Specialist at Red Lobster