Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adunola Lydia Adeyemi

Montreal,Quebec

Summary

Highly motivated and results-oriented Senior Customer Service Manager with 18+ years of experience in exceeding customer expectations and driving business growth. Proven ability to lead and coach high-performing teams, develop and implement customer service strategies, and optimize processes to ensure exceptional customer experiences. Skilled in communication, problem-solving, conflict resolution, and building strong relationships with customers. Passionate about building customer loyalty and fostering a culture of continuous improvement.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Bliss World
02.2014 - 12.2023
  • Managed workforce scheduling and resource allocation to meet service demands
  • Addressed escalated customer issues quickly and professionally to uphold brand standards
  • Analysed customer feedback data to identify trends and areas for improvement
  • Coordinated training programmes to enhance team skills and service delivery
  • Implemented customer satisfaction surveys and analysed results for insights
  • Improved customer service experiences to facilitate organic growth and loyalty
  • Successfully optimized workforce scheduling and resource allocation, ensuring efficient service delivery and exceeding customer demands
  • Boosted customer satisfaction through prompt and professional resolution of escalated issues, maintaining brand reputation
  • Leveraged customer feedback data to identify trends and implement improvements, driving a positive customer experience

CUSTOMER ADVISOR

Jaja Hotel
08.2006 - 01.2013
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets
  • Tracked orders and diplomatically handled complaints to resolve issues
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
  • Processed inbound customer calls, providing information on service or product upgrades

Administrative Officer

Ade Turton Ventures
09.2003 - 07.2006
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Business Development Officer

Safe Point Investment Nigeria Ltd
09.2001 - 07.2003
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.

Accounting Clerk

Golden Wallet Nigeria Ltd
01.1999 - 08.2001
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.

Education

Bachelor Of Science - Banking And Finance

Olabisi Onabanjo University
Ago-Iwoye Ogun State Nigeria
11.2011

Higher National Diploma - Accountancy

Osun State Polytechnic Iree
Osun State Nigeria
1996

National Diploma - Financial Studies

Osun State Polytechnic Iree
Osun State Nigeria
09.1994

West Examination Council

Ife Anglican Grammar School Arubidi
Ile Ife
11.1989

School Leaving Certificate -

St Philip Primary School
Ayetoro Ile Ife
08.1982

Skills

  • Communication Problem Solving Time Management Multi-Tasking Patience and Resilience Quality Assurance and Control

Languages

English
Full Professional
Yoruba
Native or Bilingual

Timeline

Customer Service Representative

Bliss World
02.2014 - 12.2023

CUSTOMER ADVISOR

Jaja Hotel
08.2006 - 01.2013

Administrative Officer

Ade Turton Ventures
09.2003 - 07.2006

Business Development Officer

Safe Point Investment Nigeria Ltd
09.2001 - 07.2003

Accounting Clerk

Golden Wallet Nigeria Ltd
01.1999 - 08.2001

Bachelor Of Science - Banking And Finance

Olabisi Onabanjo University

Higher National Diploma - Accountancy

Osun State Polytechnic Iree

National Diploma - Financial Studies

Osun State Polytechnic Iree

West Examination Council

Ife Anglican Grammar School Arubidi

School Leaving Certificate -

St Philip Primary School

Similar Profiles

CREATE PROFILE
Adunola Lydia Adeyemi