ADUAYI STEVEN RUDY AKUE
Laval,Canada
Summary
Autonomous and enthusiastic, my first experiences allowed me to reinforce my achievements and understand the different tools and techniques of customer service. In search of new challenges, I would like to join an organization to which I could bring my dynamism and my taste for challenge.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Alight Solutions
04.2019 - Current
- Deliver exceptional customer service across multiple support channels (phone, live chat, email)
- Manage customer inquiries and provide detailed information about products/services
- Resolve issues by listening to customer concerns, empathizing with their situation, and navigating to the right resources or team for further assistance
- Maintain detailed records of customer interactions, ensuring information is accurately documented
- Defuse escalated situations and manage stressful customer interactions with a calm and composed demeanor
- Work collaboratively with the team to ensure timely and effective resolution of customer issues
- Effectively prioritize tasks and manage time to meet daily targets
- Educate clients on insurance products, benefits, and options to help them make informed decisions about their coverage
- Review and processed pension plan documents forms, and elections, ensuring compliance with plan provisions and regulatory requirements
- Provide administrative support, including data entry, file maintenance
- Follow up on all customer complaints and inquiries, tracking each through resolution
- Consult client guides, technical manuals and other documents to research and implement solution
Customer Service Representative
Innovative Vision
03.2017 - 08.2018
- Identified customer needs and recommended products and services to their specific requirements
- Provided exceptional customer service to clients via phone, email, addressing inquiries, resolving issues, and processing orders
- Assisted customers in selecting products, providing information on features, benefits, and pricing to facilitate purchase decisions
- Kept up-to-date with company policies and product updates to ensure accurate information was always provided
- Provided consistent and professional support to customers across multiple platforms
Education
DIPLOMA - Hospitality Management and Resorts
Centennial College
Toronto, ONTARIO06.2018
ESL CLASS - LANGUAGE
Centennial College
12.2015
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem-solving and Conflict Resolution
- Insurance Products and Services
- Thorough understanding of pension plan regulations, policies and procedures
- Time Management and Organization
- Attention to detail
- Health and Wellness knowledge
Languages
English
French
Timeline
Senior Customer Service Representative
Alight Solutions
04.2019 - Current
Customer Service Representative
Innovative Vision
03.2017 - 08.2018
ESL CLASS - LANGUAGE
Centennial College
DIPLOMA - Hospitality Management and Resorts
Centennial College
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