Adrina Van-Pedro
PortCarling
Summary
Skilled worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs and always ready to build my knowledge in the field. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server, Bartender
Chefy Inc.
01.2023 - Current
- Utilizing feedback to continuously improve service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies and ice.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier
Home Hardware
01.2022 - 01.2023
- Processed returns and exchanges promptly, maintaining compliance with store policies and enhancing customer satisfaction.
- compliance with inventory management practices to ensure stock availability and reduce discrepancies at checkout.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Farm hand/ Coach’s Assistant
Maple Lane Farms
01.2020 - 01.2023
- Safely handled, washed, cared for, and rode horses.
- Safely and efficiently mentored children on how to groom and tack a horse.
- Efficiently completed manual tasks such as: moving and cleaning saddles/equipment, moving and re-stocking hay, moving and re-stocking shavings, mucking out stalls, cleaning and raking indoor/outdoor arenas.
- Kept both indoor and outdoor facilities clean.
- Examined horses for signs of sickness and overall herd health.
- Conducted regular inspections of equipment, identifying maintenance needs proactively.
- Trained new staff on safety protocols and operational procedures for farm activities.
- Assisted in livestock care, ensuring proper feeding, health checks, and sanitation protocols.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Participated in and helped represent the barn during public events such as the Bracebridge Santa Claus Parade.
- Fairly and efficiently delegated barn tasks amongst staff members for maximum efficiency.
Education
Bracebridge Muskoka Lakes Secondary School
Bracebridge11.2025
Skills
- Media literacy
- Collaboration
- Conflict resolution
- Serving
- Food handling
- Food and beverage service
- Professional appearance
- Guest rapport building
- Flexible scheduling adaptability
- Customer Service and interaction
- Time management
- Health and safety compliance
LANGUAGES
Fluent English
AWARDS
Principal’s Honour Roll, Creative Arts Award, Equestrian Games- 1st Place, Walk, Trot, Canter Division- 1st Place
Timeline
Server, Bartender
Chefy Inc.
01.2023 - Current
Cashier
Home Hardware
01.2022 - 01.2023
Farm hand/ Coach’s Assistant
Maple Lane Farms
01.2020 - 01.2023
Bracebridge Muskoka Lakes Secondary School