Adrina Carrillo
Colton
Summary
Professional with a strong background in case management and client support. Skilled in developing individualized care plans, coordinating resources, and maintaining client records. Focused on team collaboration and achieving results within dynamic environments. Reliable, adaptable, and equipped with excellent communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Case Manager Intern
Starting Over, Inc
2025.05 - Current
- Assisted clients in developing individualized service plans to address unique needs.
- Conducted intake assessments to evaluate client eligibility for program services.
- Coordinated with community resources to ensure comprehensive support for clients.
- Maintained accurate case files and documentation for compliance and reporting purposes.
- Handled over 1050+ client phone calls
- Participated in team meetings to discuss case updates and share best practices.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
Social Services Assistant
County Of Riverside
2021.04 - Current
- Developed educational materials for workshops targeting diverse populations.
- Supported social workers by tutoring minors, monitoring playrooms, and assembling care packages.
- Completed office tasks including faxing, filing, data entry, and customer support.
- Evaluated program effectiveness through participant feedback and data analysis.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Youth Leader Volunteer
Saint Catherine's Catholic Church
2022.06 - Current
- Facilitated engaging youth activities to promote personal growth and community involvement.
- Coordinated volunteer schedules and events, ensuring efficient operation and participation.
- Mentored younger volunteers, fostering leadership skills and enhancing team dynamics.
- Developed educational programs addressing relevant social issues affecting youth today.
- Collaborated with church leadership to align youth activities with community outreach goals.
- Enhanced youth engagement by organizing team-building activities and group discussions.
- Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
Sales Associate
Old Navy
2025.08 - Current
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for sales promotions.
- Trained new associates on store policies, procedures, and customer service techniques.
- Implemented merchandising strategies to maximize product visibility and drive sales.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Collaborated with team members to achieve monthly sales targets and improve overall store performance.
Sales Associate
Bath & Body Works
2021.05 - 2024.07
- Analyzed sales trends to identify opportunities for improving departmental performance.
- Conducted regular audits of merchandise displays to maintain compliance with brand standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Master of Science - Forensic Psychology
California Baptist University
Riverside, CA04.2026
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA04.2024
Skills
Active Listening
Rapport Building
Critical Thinking
Communication
Organization
Time Management
Collaboration
Assessment
Crisis Intervention
Evaluation
Research/Program Development
Safety Organized Practice
Timeline
Sales Associate
Old Navy
2025.08 - Current
Case Manager Intern
Starting Over, Inc
2025.05 - Current
Youth Leader Volunteer
Saint Catherine's Catholic Church
2022.06 - Current
Sales Associate
Bath & Body Works
2021.05 - 2024.07
Social Services Assistant
County Of Riverside
2021.04 - Current
Master of Science - Forensic Psychology
California Baptist University
Bachelor of Arts - Psychology
California Baptist University