Adrika Musfirat
Oshawa
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
MS Business Advisory
338 Oakwood Ave, Toronto, ON M6E 2V9
04.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Retail Sales Associate
220 Yonge St, Toronto, ON M5B 2H1
220 Yonge St, Toronto, ON M5B 2H1
06.2018 - 02.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
East York Collegiate Institute
650 Cosburn Ave., East York, ON M4C 2T905-2020
Associate of Arts - Accounting
Durham College
2000 Simcoe St N, Oshawa, ON L1G 0C504-2026
Skills
- Data entry
- Microsoft office
- Billing and invoicing
- Database entry
- File management
- Workflow optimization
- Database maintenance
- Client relationship management
- Business Development
- Data Analysis
- CRM tools (Salesforce)
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Increased office productivity 90% by implementing numerous process improvements.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Travel Planning - Booked heavy domestic and international travel.
- Scheduling - Organized technician schedule for customer jobs.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
French
Professional Working
Bengali
Native or Bilingual
Timeline
Office Administrative Assistant
MS Business Advisory
04.2020 - 07.2023
Retail Sales Associate
220 Yonge St, Toronto, ON M5B 2H1
06.2018 - 02.2019
High School Diploma -
East York Collegiate Institute
Associate of Arts - Accounting
Durham College