ADRIJANA JURJEVIC
Mississauga,Canada
Summary
Organized team member with administrative, customer service expertise. Supports smooth operations by accurately managing records and physical resources. Advanced user of database, software and digital catalog software while working in Library. Good memory which helps me to learn fast and to quick adaptat to any job or any responsibility. Hard worker ready to give the best of me for success and grow of the company I work for.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
Erinview Retirement Residence
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Library Assistant
Public Open University, Obrovac
05.2007 - 08.2016
- Operated networked and standalone PCs, photocopier, fax machine and scanner
- Maintained accurate library records for inventory of periodicals and books
- Handled daily tasks, facility maintenance and security to support staff members
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs
- Verified and documented inter-library loans in computer system
- Implemented and helped manage summer reading program for children
- Developed strong understanding of cataloging books and other materials through various methods
- Answered patrons' questions and assisted in finding materials requested
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons
- Evaluated returned items for damage, noted problems and collected for repairs
- Copied, printed and mailed material per librarians' requests
- Assisted patrons with locating books and other resources, fostering positive experience
- Developed skills in Microsoft Office and other current computer technologies
- Created materials to promote library at local schools and community events
- Instructed patrons on how to access library's electronic catalog and internet site
- Located and pulled materials for forwarding to other branches and inter-library loans
- Collected and recorded fees for library services and fines.
Education
Croatian State Archives - undefined
Economy High School for vocation of Economist
Certificate of Professional examination for Archivist - undefined
High School Diploma - undefined
Obrovac | Obrovac
08.2003
Skills
- Great communication skills
- Highly Adaptable
- Excellent Attention-to-Detail
- Patient and courteous
- Hardworking
- Wiling to learn
- Confidential
- Microsoft Word, Excel, Power point
- Croatian, Bosnian,Serbian language
- Visitor and Customer Relations
Certification
Library Assistant
Archivist
Languages
Croatian
Native or Bilingual
Serbian
Full Professional
Timeline
Receptionist
Erinview Retirement Residence
11.2022 - Current
Library Assistant
Public Open University, Obrovac
05.2007 - 08.2016
Croatian State Archives - undefined
Economy High School for vocation of Economist
Certificate of Professional examination for Archivist - undefined
High School Diploma - undefined
Obrovac | Obrovac
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