ADRIJA BISWAS
London,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Support, Property Services
Canadian Mental Health Association
10.2022 - Current
- Assist Operations Manager in update key system, including physical keys, swipe cards, and key codes in the database
- Keep current database of clients whereabouts updated in the database
- Assist Team in coordinating Help Desk maintenance items through Halo
- Assist with daily filing, shredding, mail, mail labels, organizing information to support the Team
- Work with Manager to ensure effective communication within the program and agency
- Accurately document group meetings by taking and transcribing Minutes, as directed by Manager
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions to enhance organizational effectiveness
- Input data and generate reports as requested through Manager Property Services and Director of Corporate Services in accounting database
- Ensure reports and inspections are completed and filed in a timely manner
- Communicating with client as needed and providing information related to tenancy and confirming source of income
- Assist with contact for scheduling Help Desk work, and ensure proper notices are provided to occupants for the purpose of completing Help Desk items
- Assist Property Services staff, when necessary, by liaising with property providers / tenants / supports regarding tenancy concerns and maintenance issues
- Assist Property Services staff, when necessary, by responding to telephone enquiries, email messages
- Assist Property Services staff, when necessary, by responding to property-related issues (lost keys, damage, neighbours, etc.) and coordinating response
- Assist Finance and Property Service staff in updating as well as receiving rent and providing receipts
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
TerraCorp Management Inc
03.2019 - 10.2022
- Manage and prepare documents, reports, and requests including those of a confidential nature in a timely manner and follow-up with the client
- Gather information and compile data in response to requests from the Director of Operations and Senior Administrative Manager and coordination with other team member
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Act as the one point of contact to ensure complete and relevant exchange of information for the internal departments and external contacts
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provides strong customer service and effective advice on strategic business issues
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Resolves complex issues and support clients by evaluating their potential impact on internal projects
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Quality judgment for confidential and sensitive matter
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Gather weekly reports from the internal department and generate reports and statements and send out updates and point out the trouble that requires fast attention and follow-up on required action items
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Update new client lists on a regular basis that helps accounts with payroll for internal staff and update to support reconciliation team
- Maintained inventory of office supplies and placed orders.
- Process all appropriate mail and provide draft responses to routine inquiries
- Support day to day business activities by supporting administration team
- Manage client information database and maintained 100% compliance for all audits from 2019-2021
Customer Support Associate
Concentrix Convergys
03.2018 - 03.2019
- Verifying financial statements and handling customer query
- Data entry for all information provided by customer
- Managing reports, filing, faxing and scanning of documents
- Contacting customers via phone to ensure accounts are up to date and paid in full and informing new plans and promotional offer
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Contributed to increased sales by upselling products and services when appropriate during support interactions.
Education
Post Graduate Diploma - Marketing Management
Fanshawe College
London, ON01.2017
Post Graduate Diploma - Public Relations and Corporate Communication
Fanshawe College
London, ON01.2016
Master of Arts - Mass Communication
Burdwan University
WB,India01.2013
Bachelor of Arts - Communicative English
Calcutta University
01.2011
Skills
- Customer Service
- Inventory Management
- Individual & team player
- Microsoft Office 360 (Word, Excel, PowerPoint)
- Strong writing and oral communication
- SAGE
- Yardi
Languages
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- [Name of Certification] [Issuing Organization] [Year Month]
Timeline
Program Support, Property Services
Canadian Mental Health Association
10.2022 - Current
Administrative Assistant
TerraCorp Management Inc
03.2019 - 10.2022
Customer Support Associate
Concentrix Convergys
03.2018 - 03.2019
Post Graduate Diploma - Public Relations and Corporate Communication
Fanshawe College
Bachelor of Arts - Communicative English
Calcutta University
- Advanced Cardiac Life Support Certification (ACLS)
- [Name of Certification] [Issuing Organization] [Year Month]
Post Graduate Diploma - Marketing Management
Fanshawe College
Master of Arts - Mass Communication
Burdwan University
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