Adrienne Turner
Invermere,BC
Summary
Accomplished leader with extensive experience in daily operations management and financial budgeting at Golden Life Management. Excelled in community engagement and employee performance management, achieving seamless service delivery and operational excellence. Skilled in fostering team development and enhancing customer relationships, significantly contributing to organizational goals.
Overview
14
14
years of professional experience
Work History
Interim Community Manager
Golden Life Management
07.2024 - Current
- Guide and monitor the development, implementation and evaluation of service/care plans within each functional area. Coordinate service delivery between housing, hospitality and/or care services to create seamless efficiencies
- Champion the development, implementation, monitoring, evaluation and revision of quality standards that ensure overall quality objectives are consistently met.
- Ensure service delivery meets the acceptable parameters as set by the Health Authority, company goals and objectives, budget allocation, provincial standards and legal requirements;
- Participate in decision-making related to operational management including workplace health and safety, continuous quality improvement, and financial, risk and human resources management;
- Administer and monitor the operating budget
- Provide leadership and direction for the care / service team by fostering and promoting new initiatives; implementing, interpreting and monitoring compliance with policies and procedures; coordinating and directing staff orientation and inservice training programs; scheduling and assigning work; monitoring and evaluating performance and recruiting, developing and performance managing staff;
- Engage with the local community to promote GLM, attract new tenants and encourage opportunities for interactions between the site and community at large.
Director of Operations, BC
Golden Life Management
09.2021 - 07.2024
- Oversight of operational & financial activities and management at 13 Villages encompassing Independant Living, Assisted Living, Home Support Program and Long Term Care
- Provided leadership and direction to all Village based leadership staff and Regional Managers
- Actively developed leaders, managers and teams. Actively worked at developing a culture of engagement for all employees.
- Ensured works plans, aligned with strategic goals
- Ensured the application, accessibility and utilization of approved clinical policies and practices
- Collaborated on the development and implementation of a balanced quality and safety framework.
- Establishes collaborative working relationships with funding partners in all regions
- Facilitated and oversaw the investigation of escalated issues and concerns
- Initiated and ensured timely communication and reporting to Vice President and Community Managers.
- Participated in negotiating agreements with unions, contractors, consultants, and providers of services; participated at the appropriate level in grievance resolution process
- Completed performance appraisals of Community & Regional Managers in a timely manner and develops performance improvement plans as needed.
- Communicated with Health Authority partners, supporting their connection to Golden Life Management programs
Regional Manager
Golden Life Management
08.2020 - 04.2021
- Oversight of operational & financial activities and management at 5 Villages in East Kootenay's encompassing Independant Living, Assisted Living, Home Support Program and Long Term Care
- Provided leadership and direction to all Village based leadership staff
- Actively worked at developing a Just Culture nt for all employees.
- Ensured the application, accessibility and utilization of approved clinical policies and practices
- Ensure the quality and safety framework was fully implemented
- Establishes collaborative working relationships with funding partners in all local regions of the East Kootenay's
- Completed performance appraisals of Community Managers in a timely manner and develops performance improvement plans as needed.
- Communicated with Health Authority partners, supporting their connection to Golden Life Management programs
Community Manager
Golden Life Management
06.2010 - 03.2020
- Guide and monitor the development, implementation and evaluation of service/care plans within each functional area. Coordinate service delivery between housing, hospitality and/or care services to create seamless efficiencies
- Champion the development, implementation, monitoring, evaluation and revision of quality standards that ensure overall quality objectives are consistently met.
- Ensure service delivery meets the acceptable parameters as set by the Health Authority, company goals and objectives, budget allocation, provincial standards and legal requirements;
- Participate in decision-making related to operational management including workplace health and safety, continuous quality improvement, and financial, risk and human resources management;
- Administer and monitor the operating budget
- Provide leadership and direction for the care / service team by fostering and promoting new initiatives; implementing, interpreting and monitoring compliance with policies and procedures; coordinating and directing staff orientation and inservice training programs; scheduling and assigning work; monitoring and evaluating performance and recruiting, developing and performance managing staff;
- Engage with the local community to promote GLM, attract new tenants and encourage opportunities for interactions between the site and community at large.
Education
Diploma - Chemical Engineering Technology
Northern College
Kirkland Lake, ON05.1982
Skills
- Daily Operations Management
- Financial budgeting and reporting
- Maintenance Oversight
- Community Engagement
- Customer Relationship Management
- Employee Performance Management
Timeline
Interim Community Manager
Golden Life Management
07.2024 - Current
Director of Operations, BC
Golden Life Management
09.2021 - 07.2024
Regional Manager
Golden Life Management
08.2020 - 04.2021
Community Manager
Golden Life Management
06.2010 - 03.2020
Diploma - Chemical Engineering Technology
Northern College
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