Meredith- Shekinah Abu
Winnipeg,Canada
Summary
Ambitious and hardworking retail supervisor with extensive experience, consistently exceeding expectations to support teams and deliver excellent customer service. Skilled in identifying and fulfilling team needs, with a strong commitment to boosting morale and contributing to team success. Trained in customer service and retail management, dedicated to continuous professional growth and learning.
Overview
10
10
years of professional experience
Work History
Team Leader
RW&CO
03.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Manager
Cleo
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to team success by completing jobs quickly and accurately
- Addressed and resolved customer complaints in polite and professional manner
- Operated register to process payments and collect cash payment for order totals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained productive, efficient approach to all tasks
- Counted registers and cleaned and secured shop at end of shift.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Sales Associate
Mauricies
01.2024 - 07.2024
- Used POS system to scan customer purchases, calculate prices and process transactions
- Embodied company mission and values through honesty, integrity and high-quality performance
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Helped customers quickly navigate store and locate items
- Monitored aisles, restocked shelves and cleaned spills
- Collaborated with store team to meet periodic sales goals
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Went above and beyond customer expectations for exceptional shopping experience
Customer Service Representative
Concentrix
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Third Keyholder
Claire's Accessories
06.2022 - 12.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Trained and supervised new employees to apply best practices in customer service and store operations
- Managed customer needs and delegated tasks to employees for optimal coverage
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Supported senior management in implementing and upholding store policies and procedures
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
Sales Associate
Moores Clothing For Men
03.2021 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Retail Manager
ShopRite
08.2019 - 12.2021
- Company Overview: Retail store in Nigeria
- Supported senior management in implementing and upholding store policies and procedures
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
- Helped develop and consistently enforced top-notch customer service standards across departments
- Successful in managing team of employees in retail store
- Engaged directly with customers to offer assistance and resolve complaints
- Tracked daily cash handling, reconciled sales and prepared bank deposits
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Retail store in Nigeria
Assistant Store Manager
Victoria's Place
10.2018 - 07.2019
- Tracked daily cash handling, reconciled sales and prepared bank deposits
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
- Sold products and services in retail store, informed guests about sales
- Trained and mentored new employees
- Completed store opening and closing procedures
- Opened inventory boxes and restocked shelves
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Opened and closed store at proper times for reliable services
- Maintained confidentiality and security of sales records and operational reports
Sales Lead
Victoria's Place
02.2015 - 09.2018
- Company Overview: Retail store in Nigeria
- Trained and mentored new employees
- Completed store opening and closing procedures
- Opened inventory boxes and restocked shelves
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Opened and closed store at proper times for reliable services
- Maintained confidentiality and security of sales records and operational reports
- Assisted store cashiers during peak sales times
- Worked with store manager to create employee schedules
- Retail store in Nigeria
Education
Bachelor of Arts - Social Work
University of Manitoba
01.2025
Associate of Arts - Psychology
International College of Manitoba
01.2020
High School Diploma - Social Sciences
Holy Rosary Girls College
01.2019
Skills
- Customer Service
- Shift Scheduling
- Administrative Support
- Inventory control
- Attention to detail
- Collaboration and teamwork
- Process improvements
- Store maintenance
- Cash handling
- Employee training
Accomplishments
- Building strong relationships with clients or colleagues.
- Exceeding sales targets.
- Successfully handling a difficult situation with a customer or team member.
- Applying social work competencies, such as ethical decision-making or advocacy for clients, in real-world scenarios.
- Collaborating with interdisciplinary teams to address client needs.
Languages
English
Native or Bilingual
Igbo
Full Professional
Deans List 2020-2024
- I have been recognized on the Dean's List for high academic achievement for multiple years, consistently maintaining a high GPA while balancing my academic responsibilities with my field placement and work commitments. This accomplishment reflects my strong time management, discipline, and commitment to excellence in my studies
Timeline
Team Leader
RW&CO
03.2025 - Current
Shift Manager
Cleo
06.2024 - Current
Sales Associate
Mauricies
01.2024 - 07.2024
Customer Service Representative
Concentrix
01.2024 - 05.2024
Third Keyholder
Claire's Accessories
06.2022 - 12.2023
Sales Associate
Moores Clothing For Men
03.2021 - 05.2022
Assistant Retail Manager
ShopRite
08.2019 - 12.2021
Assistant Store Manager
Victoria's Place
10.2018 - 07.2019
Sales Lead
Victoria's Place
02.2015 - 09.2018
Associate of Arts - Psychology
International College of Manitoba
Bachelor of Arts - Social Work
University of Manitoba
High School Diploma - Social Sciences
Holy Rosary Girls College