Adrienne Nicoletti

• Managed daily operations, overseeing scheduling, employee management, and recordkeeping to ensure smooth functioning.
• Fostered positive relationships with pet owners through effective communication and customer service to enhance client loyalty.
• Elevated client satisfaction by addressing concerns promptly and providing exceptional customer service.

• Created payables through Excel with accurate data entry and ensured completion prior to deadlines.
• Developed cost estimates and pricing for television and radio productions using Excel, ensuring financial accuracy.
• Created and processed payables in Excel with precise data entry, meeting all deadlines for timely payments.
• Prepared and printed yearly T4s for clients, maintaining compliance with tax regulations
• Managed costing and price estimate development for television and radio productions using Excel.
• Reviewed and adjusted payables and cheques to verify accuracy in financial documentation.
• Answered incoming calls and managed detailed message capture.
• Managed office access by opening and closing office facility

• Greeted clients and pets, fostering a welcoming environment that enhanced visitor experience.
• Managed multi-line phone system, facilitating timely call routing and appointment scheduling.
• Coordinated communication between veterinarians and pet owners, ensuring clarity and understanding of treatment plans.
• Assisted in processing payments and managing client billing inquiries effectively.
• Maintained accurate patient records using veterinary practice management software.
• Managed completion of estimates, contracts, and client and patient information forms with accuracy
• Managed prescription refill requests, faxing scripts to pharmacies and dispensing prescriptions to clients.
• Scanned and linked hard copies to electronic database to support accurate document accessibility.

License # 50091000