Adrienne Neal

• Assisted guests with check-in and check-out processes, ensuring smooth transitions.
• Collaborated with housekeeping and maintenance teams to resolve guest issues promptly.
• Handled incoming calls and emails professionally, offering assistance as needed.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Efficiently managed delivery routes ,ensuring timely and accurate deliveries .

• Resolved customer inquiries through effective communication and problem-solving skills.
• Managed high-volume call queues, ensuring timely responses and excellent service quality.
• Provided detailed information on insurance benefits and coverage options, enhancing customer understanding.
• Maintained compliance with HIPAA regulations while handling sensitive patient information securely.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Seasonal worker

• Managed high-volume call queues, ensuring timely responses and excellent service quality.
• Trained new staff on customer service protocols and company policies to enhance team performance.
• Documented customer interactions in CRM system, maintaining accurate records for future reference.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Provided detailed information on insurance benefits and coverage options, enhancing customer understanding.
• Maintained compliance with HIPAA regulations while handling sensitive patient information securely.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

• Resolved customer inquiries through various communication channels, ensuring timely and effective support.
• Collaborated with team members to enhance service delivery and streamline operational processes.
• Documented customer interactions in CRM system, maintaining accurate records for future reference.
• Trained new staff on procedures and best practices, fostering a knowledgeable team environment.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.