ADRIENNE KUNDWA
Toronto
Summary
Dedicated Outbound Team Lead with 3 years of experience in warehouse operations. Proven ability to supervise and motivate teams, driving productivity and efficiency during peak seasons. Skilled in training staff, implementing process improvements, and ensuring safety compliance while fostering a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outbound Team Leader
Mejuri
11.2021 - Current
- Conducted onboarding and training sessions for new hires, ensuring compliance with operational standards
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Collaborated with other departments to ensure successful completion of projects
- Tracked and assessed team performance, delivering feedback and coaching to enhance individual and team effectiveness
- Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency
- Fostered clear communication with team members and management regarding performance metrics and operational updates
- Proactively addressed operational challenges, devising solutions that minimized disruptions and maintained service quality
- Maintained a safe working environment by enforcing safety protocols and conducting regular safety audits
- Skilled in capacity planning to optimize resource allocation and ensure efficient workflows on a daily and weekly basis
Logistics Specialist
Mejuri
12.2024 - 01.2025
- Acted as the first point of contact for logistics issue resolution, collaborating with cross-functional teams to ensure excellent customer experience.
- Ensured timely and accurate delivery of retail shipments and meeting on-time performance targets
- Issued timely and accurate responses to both internal and external inquiries.
- Analyzed and reported on weekly performance KPIs, identifying gaps and implementing solutions to improve service delivery.
- Coordinated with carriers and internal teams to resolve shipment issues, ensuring seamless communication and customer satisfaction
Seasonal Outbound Supervisor
Mejuri
11.2024 - 12.2024
- Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- .Improved overall productivity by implementing effective training programs for team leads and associates.
- Elevated customer satisfaction rates with timely order processing and prompt issue resolution.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
Call Center Representative
Zedd customer solutions
04.2021 - 11.2021
- Managed and resolved issues with customers during calls by following determined script
- Built trust with customers through personalized conversations
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Researched customer accounts for accuracy and completeness of data
- Proficiently handled high call volumes while maintaining quality service standards
Call Center Representative
KGS research
04.2020 - 03.2021
- Documented conversations with customers to track requests, problems and solutions
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Achieved high sales percentage with consultative, value-focused customer service approach
- Maintained accurate records of customer interactions for future reference
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
Education
Some College - Business
British Columbia Institute Of Technology
Skills
- Proficient in GSuite
- Slack
- Fulfilio
- Training and development
- Cross-functional collaboration
- Performance monitoring
- Warehouse Management
- Operational Efficiency
- Capacity Planning
- Multitasking
- Continuous improvement
- Attention to detail
- Safety standards
- Warehouse Operations
- Resource Allocation
- Product Knowledge
Certification
- First Aid and CPR
- Smart Serve
- Food Handling Certificate
- Microsoft Excel and Google Sheets for Data Analysis
Timeline
Logistics Specialist
Mejuri
12.2024 - 01.2025
Seasonal Outbound Supervisor
Mejuri
11.2024 - 12.2024
Outbound Team Leader
Mejuri
11.2021 - Current
Call Center Representative
Zedd customer solutions
04.2021 - 11.2021
Call Center Representative
KGS research
04.2020 - 03.2021
Some College - Business
British Columbia Institute Of Technology
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