Hi, I’m
Adrienne Kohistani
Waterloo,Canada
Summary
Nearly a decade of operational expertise in the food distribution industry, complemented by 20 years of experience in sales and customer experience. Proven ability to thrive in dynamic, fast-paced environments while consistently seeking opportunities to enhance personal and team performance. Committed to streamlining operations and driving growth through innovative solutions and strategic initiatives. Passionate about fostering collaborative relationships that contribute to organizational success.
Overview
17
years of professional experience
Work History
Flanagan Foodservice
Supply Chain Planner | Protein Specialist
01.2019 - Current
Job overview
- Forecasting & replenishment planning
- Achieve inventory level, inventory turns, and fill rate objectives.
- Issuance of Purchase Orders and communicating with vendors and carriers to maintain continuous supply.
- Collaborating with territory managers to understand market conditions, sales & demand trends and adjust stocking position accordingly within our ERP.
- Seasonal forecasting and promo management & planning.
- Managing inventory to meet shelf life and DC capacity requirements.
- Manage obsolete inventory and write-offs pertaining to the portfolio.
- Communicate and respond to sales team requests daily or as needed.
- Work closely with category managers on executing product strategy while effectively communicating known supplier issues and risk to supply.
- Critically analyze KPI data to drive strategic decision-making.
Flanagan Foodservice
Supply Chain Coordinator
10.2024 - 05.2025
Job overview
- Compile and distribute various supply chain reporting on a daily, weekly, and quarterly basis.
- Provide analysis and insight into supply chain related reporting.
- Successfully communicate with suppliers to follow up on unconfirmed and late purchase orders, including updating ERP data.
- Execute product samples and debit notes with suppliers.
- Manage master data maintenance to support replenishment software.
- System maintenance supporting stock depletion strategies.
- Provide vacation coverage of supply planners- including coordinating with vendors, cutting & managing purchase orders and managing inventory.
- Build and maintain effective relationships with internal and external customers.
- Collaborate with Supply Planners, Category Managers, Sales and other departments to align supply chain strategies and drive overall business growth.
Flanagan Foodservice
Inside Sales Representative
09.2020 - 10.2024
Job overview
- Met sales goals consistently by qualifying leads, generating relationships, and overcoming objections with keen understanding of competitive providers and product knowledge.
- Introduced and implemented innovative tools and services to drive revenue growth.
- Processed customer orders and contracts efficiently to foster continuous satisfaction.
- Managed client and prospect correspondence and resolved related inquiries.
- Contacted leads and potential customers to qualify opportunities for the Outside Sales team.
- Worked closely with marketing for targeted campaigns to enhance brand exposure and enhance sales.
- Main point of contact for multi unit contracts in Ontario - A&W.
- Drove customer retention by providing pricing information, delivery updates and account data.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
Flanagan Foodservice
Customer Service Specialist
05.2019 - 09.2020
Job overview
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Informed customers of promotions and special offers to increase sales.
- Negotiated with customers and offered incentives for retention following company policies.
- Identified and developed pipeline opportunities and account renewal strategies in partnership with sales representatives.
- Diffused escalated situations through excellent problem-solving and customer service skills.
- Solicited sales of new or additional services or products.
- Trained team members on specific customer deliverables, company standards and documentation.
- Set clear, measurable objectives to maintain productivity and provide the highest level of service.
Rogers Communications
Customer Relations Advisor
12.2011 - 12.2018
Job overview
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Reduced average call handle time by implementing efficient problem-solving techniques when assisting customers.
- Supported continuous improvement efforts within the department by providing feedback on processes, tools, resources needed for effective service delivery.
- Assisted with the training and onboarding of new Customer Relations Advisors, sharing best practices and industry insights.
CIBC
Credit Counsellor
10.2008 - 02.2011
Job overview
- Coordinated with other financial professionals as needed, such as bankruptcy attorneys or mortgage specialists, to provide comprehensive support for clients in complex situations.
- Conducted comprehensive budget analyses, helping clients find ways to save money and pay off debts faster.
Education
CAPILANO COLLEGE
BA from ARTS
01.2004
Skills
- Demand forecasting
- Sales planning
- Inventory optimization
- Stock control
- Supply Chain data analysis
- KPI reporting
- Vendor relationship management
- Supplier relationship management
- Process improvement
- Problem solving
- Cross functional team collaboration
- Logistics coordination
- Order fulfillment
- Supply chain optimization
- Capacity planning
- Production planning
- Materials management
Languages
English
Native or Bilingual
Timeline
Supply Chain Coordinator
Flanagan Foodservice
10.2024 - 05.2025
Inside Sales Representative
Flanagan Foodservice
09.2020 - 10.2024
Customer Service Specialist
Flanagan Foodservice
05.2019 - 09.2020
Supply Chain Planner | Protein Specialist
Flanagan Foodservice
01.2019 - Current
Customer Relations Advisor
Rogers Communications
12.2011 - 12.2018
Credit Counsellor
CIBC
10.2008 - 02.2011
CAPILANO COLLEGE
BA from ARTS
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