Adrienne Jones
Homestead,PA
Summary
Compassionate Direct Support Professional with expertise in client care and behavior monitoring. Focused on enhancing community integration and promoting independence for individuals with developmental disabilities. Skilled in crisis management, effective communication, and developing personalized care plans that foster client engagement and improve quality of life.
Overview
1
1
Certification
15
15
years of professional experience
Work History
national alliance direct support professional
Emmaus community of pittsburgh
Pittsburgh , pennsylvania
03.2022 - Current
- Secured engaging activities and resources to enhance clients' daily experiences.
- Supported individuals with developmental disabilities in daily living activities.
- Provided direct care to individuals with intellectual and developmental disabilities and fostering activities of daily living.
- Assisted clients in building social skills through structured activities and interactions.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed and implemented personalized care plans tailored to individual needs.
- Helped clients get in and out of beds and wheelchairs.
- Provided transportation for clients to appointments and community events safely.
- Monitored client behavior and reported changes to the support team promptly.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Recorded and communicated clients' progress through thorough observations and discussions.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Planned and prepared healthy meals and snacks for clients.
- Educated new staff on effective client care techniques and support protocols.
- Maintained detailed records of services performed on clients.
Medical Assistant
CSA plasma center
monroeville, pennsylvania
02.2021 - 07.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted in patient intake and maintained accurate medical records.
- Maintained accurate medical records through filing, charting, transcription, and data entry into an electronic health record system to support effective patient care.
- Documented notes during patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding the safeguarding of confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to enhance workflows and address patient population outcomes.
- Collaborated with healthcare professionals to support patient care initiatives.
- Ensured compliance with safety protocols during plasma collection procedures.
- Monitored donor reactions during procedures and provided immediate assistance.
- Educated donors about the donation process and post-donation care.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into the practice management software program accurately entering demographic information.
- Procured medical supplies from vendors to ensure availability for patient care.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
medical technician/residential care aide
jaa/memory care-ahava unit
squirrel hill, pennsylvania
01.2018 - 12.2021
- Administered medications to residents following established protocols and safety guidelines.
- Supported residents in daily living activities, fostering independence and enhancing quality of life.
- Monitored vital signs, documenting changes in health status for the healthcare team review.
- Trained new staff on procedures, safety protocols, and resident care techniques.
- Maintained clean and organized workspaces, ensuring compliance with health regulations.
- Responded effectively to emergencies, utilizing training to manage crisis situations calmly.
- Educated families about care options and resources available within the facility context.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Administered medications under physician direction following standard operating procedures.
- Oversaw inventory purchases and organized supplies for efficient workflow.
- Performed cleaning and sterilization of laboratory equipment to maintain safety standards.
- Adhered to all safety and infection control precautions and regulations.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Completed continuing education courses to deepen expertise in medical technology and improve patient care.
- Performed quality control checks on equipment used in the laboratory setting.
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health and reported changes to nursing staff.
- Engaged residents in social and recreational activities to enhance well-being.
- Maintained a safe and clean environment in the memory care unit.
- Collaborated with team members to develop individualized care plans for residents.
- Offered emotional support and companionship to residents and families, strengthening relationships and improving overall well-being.
- Documented resident observations and care provided in daily logs accurately.
- Trained new staff on best practices for resident care and safety protocols.
- Reported any changes in the client's condition or behavior to the supervisor or nurse on duty.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Organized activities for residents such as games, music therapy sessions and arts and crafts projects.
- Developed positive relationships with family members of the clients by providing updates on their loved ones' progress.
- Encouraged independence among residents while ensuring their safety at all times.
- Attended staff meetings and trainings to stay current on policies and procedures related to caregiving responsibilities.
- Documented vital signs such as temperature and blood pressure for patient monitoring.
- Assisted elderly and disabled clients with activities of daily living, such as bathing, grooming, dressing, and eating.
- Provided companionship to residents by engaging in conversation and participating in recreational activities.
- Administered medications according to doctor's orders under the supervision of a registered nurse.
- Monitored physical condition of patients to ensure their safety and well-being.
- Assisted with meal preparation by setting up trays with food items according to dietary requirements.
- Provided emotional support for residents who may be feeling lonely or depressed.
- Maintained cleanliness of resident rooms and bathrooms per infection control guidelines.
- Observed behaviors of residents for signs of distress or discomfort that could indicate the need for medical attention.
- Accompanied clients on shopping trips or other errands.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients needs.
- Communicated with patients to determine feelings, the need for assistance, or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to help prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Ensured patient privacy by strictly following HIPAA regulations in all interactions.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Collected specimens from patients for laboratory testing purposes.
- Reminded patients to take prescribed medications or nutritional supplements.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Administered medications and educated patients and families on correct at-home administration.
- Exercised comatose and paralyzed patients to reduce delirium and improved physical function.
Administrative Assistant/Senior Direct Support Professional
eig services,,llc
monroeville, pennsylvania
02.2019 - 11.2021
- Managed daily scheduling and calendar coordination for executives and team members.
- Prepared and organized documents for meetings and presentations efficiently.
- Assisted in project management by tracking deadlines and deliverables effectively.
- Maintained office supplies inventory and coordinated procurement processes regularly.
- Communicated with clients and vendors to ensure smooth operational flow consistently.
- Developed filing systems to enhance document retrieval and organization systematically.
- Supported onboarding processes by preparing materials for new hires promptly.
- Coordinated travel arrangements, including itineraries and accommodations, to ensure timely and efficient travel for executives and team members.
- Answered phone calls and emails to provide accurate information, enhancing clarity in business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed customer database systems to ensure accurate information storage. containing customer contact information.
- Scheduled appointments for clients and staff to facilitate effective communication between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread emails and documentation to ensure clarity and professionalism. for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Oversaw staff correspondence and record tracking to streamline data communications and support automation of office operations.
senior supervisor management/program
community options. inc.
pittsburgh, pennsylvania
09.2011 - 10.2019
- Supervised daily operations of community support programs.
- Provided leadership and guidance to a team of 25 employees.
- Conducted training sessions for staff on essential care techniques and best practices. on care techniques and best practices.
- Trained new personnel on proper job functions and safety protocols.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Facilitated team meetings to enhance communication and collaboration.
- Participated in strategic planning initiatives to improve operations.
- Developed schedules to ensure adequate staffing levels.
- Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
- Implemented quality assurance measures for service delivery.
- Monitored compliance with regulatory standards and organizational policies.
- Analyzed data to identify trends or opportunities for improvement.
- Developed monthly reports detailing progress towards project goals.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
- Implemented strategies to improve efficiency within the department.
- Resolved customer service issues quickly and effectively.
- Investigated customer complaints promptly and took corrective action as required.
- Managed disciplinary actions when necessary while maintaining fairness.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Supported staff in the execution of duties posing special challenges to individual skillsets or logistical limitations typical of operations.
- Maintained accurate records of employee attendance, absences, overtime.
- Developed performance standards and evaluated employee performance against those standards.
- Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
- Addressed conflicts between staff members in a timely manner.
- Created an environment that fosters professional growth among employees.
- Monitored employee productivity to provide constructive feedback and coaching.
- Directed activities of employees in sales and other departments, overseeing inventory-taking, reconciling cash receipts and other department-specific duties.
- Complied with company policies, objectives and communication goals.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Oversaw department budget, tracking expenses to ensure compliance with financial guidelines. for department, ensuring all expenses stayed within allocated funds.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Oversaw department budget, tracking expenses to ensure compliance with financial guidelines. for department, ensuring all expenses stayed within allocated funds.
Education
High School Diploma -
Duffs Business Institute/medical Administrative
Pittsburgh09-1989
High School Diploma -
Churchill High School
Churchill Pennsylvania06-1986
Skills
- Medication administration
- Care planning
- Crisis response
- Patient intake
- Client care
- Direct patient care
- Compassionate care
- Patient care
- Behavior monitoring
- Charting and documentation
- Client documentation
- Progress documentation
- Record management
- Record keeping
- Transportation
- Client transportation
- Emergency response
- Safety monitoring
- Safety compliance
- Infection control
- Healthcare administration
- Community integration
- Community support
- Nutrition
- Nutritional guidance
- ADL support
- Living support
- Behavior management
- Behavioral support
- De-escalation techniques
- Conflict resolution
- Relationship building
- Client advocacy
- Advocacy training
- Staff training
- Team collaboration
- Communication skills
- Active listening
- Problem solving
- Problem-solving
- Multitasking skills
- Adaptability and flexibility
- Quality standards
- Cultural awareness
- State regulations
- Empathy and patience
- Self-care
- First aid and safety
- Healthcare
- Transportation
- Behavioral support
- Conflict resolution
- Record keeping
- Report writing
- Personal care
Certification
- various educational healthcare certificates and volunteer awards.
Accomplishments
- DHS medical trainer-temple university/volunteer awards/medical terminology-100%
Affiliations
- varsity cheerleader/musical/women's chorus/track Bible study teacher./mentor.
Timeline
national alliance direct support professional
Emmaus community of pittsburgh
03.2022 - Current
Medical Assistant
CSA plasma center
02.2021 - 07.2022
Administrative Assistant/Senior Direct Support Professional
eig services,,llc
02.2019 - 11.2021
medical technician/residential care aide
jaa/memory care-ahava unit
01.2018 - 12.2021
senior supervisor management/program
community options. inc.
09.2011 - 10.2019
High School Diploma -
Duffs Business Institute/medical Administrative
High School Diploma -
Churchill High School