Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adrienne Dickison

Meductic,NB

Summary

Proven to excel in customer-focused service, I leveraged effective listening and travel itinerary development skills at Canadian North, enhancing customer loyalty by consistently exceeding sales targets. My background spans from detailed travel planning to resolving complex customer inquiries, achieving a notable increase in client satisfaction and operational efficiency. I also possess my TICO certification.

Overview

11
11
years of professional experience
1
1
Certification

Work History

TRAVEL FLIGHT RESERVATION OFFICER

Canadian North
03.2020 - 01.2024
  • Informed clients of essential travel information, such as travel times, transportation connections and medical and visa requirements
  • Determined service requirements and travel preferences.
  • Planned routes, itineraries, and accommodation details and computed fares and fees.
  • Determined whether space was available on travel dates requested by customers, assigning requested spaces when available
  • Answered inquiries regarding schedules, accommodations, procedures, or policies.
  • Made and confirmed reservations for transportation and accommodations.
  • Prepared customer invoices and accepted payment.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Consistently met or exceeded sales targets through persuasive upselling techniques and customized recommendations.
  • Achieved higher levels of customer loyalty through personalized follow-ups after every trip completion.

VIRTUAL CALL CENTRE AGENT

Aspire
03.2016 - 05.2020
  • Identied issues, analyzed information and provided solutions to problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reports.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

TRAVEL AGENT

American Express GBT
06.2017 - 02.2020


  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Followed up with customers to increase customer service with travel plans.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Home Support Worker

Bayshore Home Health
01.2015 - 02.2016
  • Developed individual care plans for clients based on specific needs.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Administered medication as directed by physician.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Payroll Administrator

Sureway Construction Group
08.2012 - 12.2014
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Coordinated resolution of payroll discrepancies.
  • Updated employee files with new details such as changes in address or salary levels.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Completed payroll accurately and timely to meet employee expectations.
  • Processed payroll garnishments such as tax liens and child support.
  • Managed and updated employee benefits information.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.

Education

Associate’s Degree - Office Administration

NBCC
Woodstock, NB

Associate’s Degree - Human Services

NBCC
Woodstock, NB
06.2016

Skills

  • Effective Listening
  • Customer Relations
  • Customer Reservations
  • Guest Inquiries
  • Phone Etiquette
  • Travel Arrangements
  • Hotel Accommodations
  • Customer-Focused Service
  • Reservations and Ticketing
  • Business Travel Coordination
  • Travel Itinerary Development

Languages

English
Native or Bilingual

Certification

Valid TICO Certification

Timeline

TRAVEL FLIGHT RESERVATION OFFICER

Canadian North
03.2020 - 01.2024

TRAVEL AGENT

American Express GBT
06.2017 - 02.2020

VIRTUAL CALL CENTRE AGENT

Aspire
03.2016 - 05.2020

Home Support Worker

Bayshore Home Health
01.2015 - 02.2016

Payroll Administrator

Sureway Construction Group
08.2012 - 12.2014

Associate’s Degree - Office Administration

NBCC

Associate’s Degree - Human Services

NBCC

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Adrienne Dickison