Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrienne De Jong

Summary

Administrative Coordinator with a proven track record at Bath Fitter Distributing Inc., excelling in customer service management and effective time management. Enhanced customer satisfaction through proactive issue resolution and maintained accurate records in CRM. Recognized for fostering strong client relationships and optimizing appointment scheduling to meet install targets.

Overview

22
22
years of professional experience

Work History

Administrative Coordinator

Bath Fitter Distributing Inc.
01.2022 - Current
  • Supported daily administrative operations by organizing schedules and managing correspondence.
  • Handled incoming calls/walk in qualifying them for potential sales leads and scheduling sales appointments.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Provided customer service support by addressing inquiries and resolving issues promptly.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Able to update and maintain accurate records of customer interactions in CRM.
  • Knowledge of Bath Fitter product and can effectively communicate product features and benefits.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Handled weekly payroll for 18 employees
  • Ordered all product from factory weekly for current approved sales and supplies to have installs completed in timely manner.
  • Scheduled all installs once confirmation of order to meet and exceed monthly targets .
  • confirmed install and sales appointments with out going calls or emails.
  • Handled the loaning of installers to other branches and all necessary charge backs for accounting purposes.
  • Handled charge back of all defective/missing product that we received or did not from factory
  • Maintained a clean A/R for the branch confirming payment methods with customers at time of booking install and confirmation
  • Made sure Invoices were GL coded /reviewed and submitted to accounts payable daily so accounts were in good standing.
  • Submitted BF invoices to Finance company after proper signatures for prompt payment.

Customer Service Supervisor

Leon's Furniture
05.2003 - 04.2022
  • Supervised customer service team, ensuring high-quality support and adherence to service protocols.
  • Resolved escalated customer issues, maintaining strong relationships and fostering loyalty within client base.
  • Conducted regular team meetings to discuss challenges, share best practices, and promote a collaborative work environment.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Scheduled service appointments for customers with service technicians
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Ordered all inventory needed from manufactures to service customer in a timely manner or offered another resolution.
  • Handled all chargebacks for defective product.

Education

High School Diploma -

E.L. Crossley High School
Fonthill, ON
06-1980

Skills

  • Detail-oriented approach
  • Accurate data entry
  • Effective time management
  • Document management
  • Skilled in customer call response
  • Professional communication skills
  • Appointment scheduling
  • Customer service management
  • CRM software
  • Goal setting

Languages

English

Timeline

Administrative Coordinator

Bath Fitter Distributing Inc.
01.2022 - Current

Customer Service Supervisor

Leon's Furniture
05.2003 - 04.2022

High School Diploma -

E.L. Crossley High School

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Adrienne De Jong