Adrienne Cserenyi
Chilliwack,BC
Summary
Highly-motivated, hardworking employee with a loyal, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills while applying multitasking and time management abilities. A history of excellent customer service while meeting company needs with consistent and best practices.
Overview
19
19
years of professional experience
Work History
Donna’s Solutions
Donna Simon
01.2024 - Current
- Provide support in booth at various community events in support of Donna Simon who offers services around awareness about concerns related to gambling, video gaming/social media as well as health topics that help people to bring balance to their lives
- Learn informational talking points to effectively connect with interested parties
- Ensure table display organized and stocked with materials
Home Care Assistant
Sheryl Kehler
09.2022 - Current
- Assisting person with mobility issues
- Accompany on errands, medical appointments, other
- Home organization and cleaning
- Improved client quality of life through compassionate companionship, emotional support and trust
Baker/Front End Team Member
Circle Square Doughnuts
04.2020 - 08.2020
- First in to start dough
- Cutting out shapes, making burger buns, proofing, then assist with “dressing” doughnuts
- Maintaining accurate counts of daily inventory needs
- Front end customer service
- Preparing/ packaging customer orders in accurate and organized fashion ready for pickup
- General cleaning and organizing throughout shifts
- Complied with health and safety codes to protect staff and customers.
- Closed independently, securing float, set alarm
- Increased production efficiency through effective time management and multitasking during busy period
PA/Warehouse Shipper
Lush Cosmetics NA
10.2016 - 10.2019
- Ability to lead in fast-paced, time-sensitive warehouse environment and deliver accurate results
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Possess spatial awareness, organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility.
- Worked at head office during off season as support staff, trusted with access to proprietary information
- Level 2 First Aid Attendant with high level of responsibility throughout company
- Trained to use and maintain specialty equipment such as handheld computing devices, forklift, eclectic "walkie"
- Member of “Fun Committee”- organized social activities as well as recognize birthdays
Store Baker
JJ Bean
09.2015 - 10.2016
- First in, responsible for all in house baking and display
- Produced consistently high-quality baked goods for customers
- Accurate inventory control, measuring of ingredients and closely monitoring baking processes for quality high yield and low waste costs
- Maintained separation of ingredients and equipment used for gluten-free items
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock
- Cleaned and maintained kitchen equipment and oven display cases
- Received 100% on all monthly (surprise) audits for food and cleanliness of work/display areas
Customer Service Representative
Natural Wellbeing Distribution Inc.
02.2013 - 01.2015
- Ability to connect and communicate courteously, professionally as well as with empathy over phone, email, website and live chat in high-volume call center environment
- Fast learning curve of product knowledge as well as general natural supplements knowledge for both people and pets
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Prepared, picked and packed customer orders for same-day shipping
- Assisted customers in navigating company website and placing online orders, improving overall user experience
Store Manager
Canadian Tire
12.2004 - 05.2007
- Responsible for all matters concerning staff, customers, physical structure of store and garage including security, maintenance.
- Accurately and effectively executed all corporate policies and expectations set by both local dealer and main corporation
- All personnel issues; interviews, scheduling, training, hiring, firing, maintaining labor laws and Workers Compensation Board regulations, general well-being and safety of all employees, conflict resolution
- Known for strong team-building skills, creating productive environment while motivating staff in positive manner
- Managed inventory control, cash control, and store opening and closing procedures
- Responsible for monthly reporting; productivity formulas, meeting targets set by home office
- Rotated merchandise and displays to feature new products and promotions
- Successfully managed high energy, very physical, and fast-paced environment
Skills
- Independent worker
- Enjoys team atmosphere
- Team-building
- Goal-oriented
- Problem-solving
- Conflict resolution
- Polite, pleasant attitude
- Health and safety/First Aid
- Security conscious
- Prioritization
- Critical thinking skills
- Payment handling
- Product Knowledge
- Meal Preparation
- Microsoft Office; Excel, Word, Outlook, PowerPoint, MailChimp, WordPress, social media platforms
Hobbies and Interests
Music, reading, podcasts, baking and cooking, card crafting, meeting new people and engaging with anyone, anywhere on a variety of topics.
Timeline
Donna’s Solutions
Donna Simon
01.2024 - Current
Home Care Assistant
Sheryl Kehler
09.2022 - Current
Baker/Front End Team Member
Circle Square Doughnuts
04.2020 - 08.2020
PA/Warehouse Shipper
Lush Cosmetics NA
10.2016 - 10.2019
Store Baker
JJ Bean
09.2015 - 10.2016
Customer Service Representative
Natural Wellbeing Distribution Inc.
02.2013 - 01.2015
Store Manager
Canadian Tire
12.2004 - 05.2007
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