Adriene Brunier
Jurupa Valley,CA
Summary
37 Years in Banking / Call center experience for several banks: Bank of America, Citi Bank and the most recent with Wells Fargo.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Phone Representative
Wells Fargo
01.2013 - 01.2026
- Managed high-volume inbound / outbound calls, providing timely and accurate responses to customer inquiries.
- Resolved complex account issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Trained and mentored new representatives on company policies and customer service best practices.
- Analyzed / listen to customer feedback to identify trends and recommend improvements in service delivery processes.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06.1983
Skills
Provide active listening to assist customers with questions and or concerns, while adhering to company policies and guidelines With a goal to provide the customer with a one call resolution Providing a level of work performance at or above company expectations Known for being a team player with co-workers and other departments Being flexible and positive, eager to solve problems by being proficient in communicating verbally or written
Timeline
Senior Customer Service Phone Representative
Wells Fargo
01.2013 - 01.2026
High School Diploma -
Pasadena High School