Adrien Dagdagan
Calexico
Summary
Hardworking and reliable, with strong ability in completing projects and tasks and meeting quality expectations. Offering a great work ethic, team leader skills and positive attitude. Highly organized, proactive and punctual with team-oriented mentality.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
13
13
years of professional experience
Work History
Field Technician IV
Spectrum
02.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Geek Squad Field Agent
Best Buy
11.2011 - 02.2023
- Produced and completed client's orders paperwork.
- Maintained consistent customer contact to determine satisfaction level, gather information and solve problems.
- Performed demonstrations of features, responded to questions and overcame objectives with persuasive communication skills.
- Provided updates about installations and order management.
- Completed core training to stay current on latest updates related to product, scope of work, and installation certifications.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Scheduled and attended at least 25 appointments per week.
- Cultivated professional relations to establish long-term profitable partnerships.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Education
Bachelor of Science - Cybersecurity
South New Hampshire University
06-2028
High School Diploma -
Calexico High School
Calexico, CA06.2009
Skills
- Quality controls
- Fluent in English and Spanish
- Customer follow-up
- Cross-selling and upselling
- Work ethic
- PPE use
- Project planning
- Active listening
- Maintenance & Repair
- Team management
- Coordination
- Working collaboratively
- Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Technician IV
Spectrum
02.2023 - Current
Geek Squad Field Agent
Best Buy
11.2011 - 02.2023
Bachelor of Science - Cybersecurity
South New Hampshire University
High School Diploma -
Calexico High School
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