Adrien Byishimo

1.as well as follow various communication script when speaking to customer

2.handle customer angagement

3organize all conversation records

4answer question and solve problem to the crient

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.