Adrian Raye De La Pena
Etobicoke,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Part Time Barista
Metro;Starbucks
10.2022 - Current
- Maintained up-to-date knowledge of ingredients and offered suggestions to customers following their specific needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Worker
The Butcher Shoppe
04.2020 - 06.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Followed instructions and procedures to complete assigned tasks.
Part Time Team Member
Burger King
04.2019 - 03.2020
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Diploma - Computer Programming
Seneca College
08.2025
Secondary School -
Bishop Marrocco - Thomas Merton
06.2021
Skills
- Customer Service
- Attention to Detail
- Time Management
- Problem-Solving
- Team Collaboration
- Adaptability
- Critical Thinking
- Computer Proficiency
Languages
English
Full Professional
Timeline
Part Time Barista
Metro;Starbucks
10.2022 - Current
Worker
The Butcher Shoppe
04.2020 - 06.2022
Part Time Team Member
Burger King
04.2019 - 03.2020
Diploma - Computer Programming
Seneca College
Secondary School -
Bishop Marrocco - Thomas Merton
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